Inside Sales Representative

Konica Minolta Business Solutions; Rockland (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Konica Minolta Business Solutions seeks an Inside Sales Representative to retain and grow a loyal SMB client base, prospect new business, and sell KM offerings.

This role involves outbound calls, emails, and web meetings to set discovery sessions, develop tailored proposals, and secure new business while ensuring client satisfaction and revenue growth. Collaboration with market teams and strong relationship management are essential.

Qualifications

• BA/BS degree required or equivalent experience.
• Strong communication and business development skills.
• Ability to build relationships with decision makers.

Responsibilities

• Manage a group of contracted clients and assigned prospects.
• Conduct outbound communications to set meetings and discovery.
• Develop proposals tailored to client needs.
• Identify key decision makers to secure new business.
• Manage client retention and timely invoicing.
• Close sales and achieve revenue goals.
• Forecast pipeline and coordinate with teams.
• Lead generation for managed services and IT offerings.
• Document activities in CRM and track leads.

Skills

High energy

Sales driven

Tenacity

Multi-tasking

Learning agility

Time management

Communication skills

Negotiation

Influencing

Customer service

Initiative

Education

BA or BS degree

Job description

Overview

The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non‑KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the AM will be responsible for managing expectations and our client's satisfaction. The ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services to SMB organization types. The ISR is the primary relationship liaison between Konica Minolta and his/her assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and the sales manager (direct report) along with the market service delivery team to ensure each client's individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.

Responsibilities

• Manage a group of contracted clients and assigned prospects to include the following activities:
• Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.
• Small business end to end sales responsibility. Demonstrate with the local market support teams the benefits of all Konica Minolta products, services and solutions to clients.
• Develop and present proposals tailored to address each client's specific business needs.
• Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.
• Manage activities related to client retention, including communication with client.
• Consistently close sales and achieve monthly activity and revenue goals.
• Revenue generation from the full service portfolio including extended services/offerings.
• Accurate account forecasting/pipeline development.
• Lead generation for our Managed Services and IT offerings, including IT Procurement.
• Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap.
• Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices.
• Coordinate with Market team and the AM's direct manager in order to leverage resources as needed.
• Assist with documentation related to all phases of the client.
• Identify and propose additional projects.
• Tracks all leads, activities and meetings through our CRM system.

Qualifications

• High level of energy and commitment to sales goals in a dynamic environment.
• Tenacity and desire to grow your career and achieve success within KMBS.
• Ability to multi-task and manage multiple priorities.
• Must be able to learn new concepts, applications and technologies quickly.
• Ability to deal with changing priorities to complete tasks in a short period of time.
• Exceptional organizational and time management skills.
• Strong business development, negotiation, and influencing skills.
• Excellent written and verbal skills.
• Ability to effectively communicate and explain complex technical information to non‑technical people.
• Solid commitment to sales and customer service with good initiative and follow‑through.
• BA or BS degree or equivalent combination of relevant education and experience.
• College degree preferred.
• 0–2 years Sales experience preferred.

EEO Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.