Inside Sales Representative

Konica Minolta Business Solutions U.S.A., Inc.; Rockland, Northern (MA, KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks an Inside Sales Representative to retain and grow a loyal SMB client base, prospect and sell Konica Minolta offerings, and manage client expectations.

The ISR is the primary liaison, coordinating with local market teams to address each client’s needs. The role emphasizes developing proposals, building relationships with decision makers, and driving revenue through the full service portfolio, including managed services and IT solutions, with a

Qualifications

• High energy and commitment to sales goals.
• Tenacity and desire to grow your career within KMBS.
• Ability to multi-task and manage multiple priorities.
• Must learn new concepts, applications and technologies quickly.
• Ability to adapt to changing priorities to complete tasks quickly.
• Excellent organizational and time management skills.
• Strong business development, negotiation, and influencing skills.
• Excellent written and verbal skills.
• Ability to explain complex technical information to non-technical people.
• Solid commitment to sales and customer service with initiative.
• College degree preferred.
• 0–2 years Sales experience preferred.

Responsibilities

• Conduct outbound communications including calls, emails, social media to set web/phone meetings.
• Small business end-to-end sales responsibilities; demonstrate KMBS benefits.
• Develop and present proposals tailored to client needs.
• Identify and establish relationships with key decision makers to secure new business.
• Manage client retention and ongoing communications.
• Consistently close sales and achieve monthly activity and revenue goals.
• Revenue generation from full service portfolio including extended services.

Skills

Energy and drive

Sales aptitude

Multi-tasking

Strong communication

Negotiation skills

Learning concepts quickly

Customer service mindset

Education

BA or BS degree or equivalent

College degree preferred

Job description

Overview

The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the AM will be responsible for managing expectations and our client’s satisfaction. The ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services to SMB organization types. The ISR is the primary relationship liaison between Konica Minolta and his/her assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and their sales manager (direct report to) along with the market service delivery team to ensure each client’s individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.

Responsibilities

• Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.
• Small business end to end sales responsibility. Demonstrate with the local market support teams the benefits of all Konica Minolta products, services and solutions to clients.
• Develop and present proposals tailored to address each client’s specific business needs.
• Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.
• Manage activities related to client retention, including communication with client
• Consistently close sales and achieve monthly activity and revenue goals.
• Revenue generation from the full service portfolio including extended services/offerings
• Accurate account forecasting/pipeline development
• Lead generation for our Managed Services and IT offerings, including IT Procurement
• Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap
• Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices
• Coordinate with Market team and the AM’s direct manager in order to leverage resources as needed
• Assist with documentation related to all phases of the client
• Identify and propose additional projects
• Tracks all leads, activities and meetings through our CRM system

Qualifications

• High level of energy and commitment to sales goals in a dynamic environment
• Tenacity and desire to grow your career and achieve success within KMBS
• Ability to multi-task and manage multiple priorities
• Must be able to learn new concepts, applications and technologies quickly
• Ability to deal with changing priorities to complete tasks in a short period of time
• Exceptional organizational and time management skills
• Strong business development, negotiation, and influencing skills
• Excellent written and verbal skills
• Ability to effectively communicate and explain complex technical information to non-technical people
• Solid commitment to sales and customer service with good initiative and follow-through
• BA or BS degree or equivalent combination of relevant education and experience
• College degree preferred
• 0 – 2 years Sales experience preferred

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.