Inside Sales Representative

Triangle Fasteners Inc; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Commission program

Medical, dental, vision insurance

Paid vacation and personal days

Short-Term Disability

Long-Term Disability and insurance

Retirement plan

M-F schedule during daylight hours

Profit sharing

Professional development and growth

Job summary

Triangle Fastener Corporation is hiring a detail-oriented Inside Sales Representative for its Richmond, VA branch. You will be the first contact for walk-in, phone, and email inquiries, supporting both customers and the Outside Sales team by managing quotes, orders, and day-to-day service.

Ideal candidates have 1+ year in sales-based customer service, HS diploma or GED, and a willingness to grow from entry-level to higher levels in Sales, Operations, and Management.

Qualifications

• Experience: 1+ year in sales-based customer service or related position.
• Education: High School Diploma or GED
• Preferred: 3+ years in inside sales or similar position

Responsibilities

• Provide timely and accurate customer quotes via phone, email, and in person.
• Handle walk-in sales and guide customers through product selections.
• Enter and process orders with precision and speed.
• Collaborate with warehouse and inventory teams to meet demand.
• Coordinate delivery schedules and provide updates to customers.
• Support Outside Sales by managing backend processes and follow-ups.
• Maintain a clean showroom and promote featured products.
• Address and resolve customer issues proactively and professionally.
• Prepare and send product samples, catalogs, and credit applications.
• Review open sales reports and ensure data integrity.
• Pull counter orders to ensure timely service.

Skills

Microsoft Office Suite

Multitasking

Excellent communication

Collaborative mindset

Learn company software (CSD)

Customer-centric mindset

Sales acumen

Education

High School Diploma or GED

Associate’s degree in business or related field

Job description

The Opportunity

Are you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside Sales Representative to join our team in our Sales Team in our Richmond, VA branch at 6529 Dickens Pl, Richmond, VA 23230. You’ll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. In this position, you’ll support both individual customers and the Outside Sales team—managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales professionals growing from entry-level sales.

About Triangle Fastener Corporation

Since 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. Based in Pittsburgh, PA we operate 30+ branches nationwide and offer our Triangle Fastener-branded products to builders all across the U.S. We offer a range of services including, but not limited to, product training, inventory & delivery programs, painting of screws, and engineering support. With your help, we aim to support the commercial, infrastructure, and construction projects that are key to building industries.

Why Join Us?

Triangle Fastener Corporation recognizes the importance of a healthy work-life balance and aims to bolster employee wellbeing through our:

• Eligibility for Triangle Fastener Corporation's Commission Program
• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days service
• Paid Vacation and Personal Days with immediate eligibility for nine (9) Paid Holidays starting Day 1
• Company funded Short-Term Disability, Long-Term Disability, and Insurance policies
• Safe harbor retirement plan that guarantees company contribution regardless of employee contribution
• Consistent M-F schedule during daylight hours.
• Agile teams that offer more direct impact on businesses and customers
• Year-end profit sharing
• Professional development through industry events
• Opportunity for growth in Sales, Operations, and Management

Your Part

As an Inside Sales Representative, your daily responsibilities will include:

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and other sales staff daily

Skills & Abilities:

• Proficient in Microsoft Office Suite/365
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises
• Keen sales acumen

Ideal Background of Successful Candidates:

Required

• Experience: 1+ year in sales-based customer service or related position
• Education: High School Diploma or GED

Preferred

• Experience: 3+ years in inside sales or similar position
• Education: Associate’s degree in business, sales, or related field

Our Values

Triangle Fastener Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Triangle Fastener Corporation's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Monday through Friday, 7:00 am to 4:00 pm