Inside Sales Representative

3S Industry; Richardson (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

3S Industry seeks an Inside Sales Specialist to support our service and online sales operations. You will manage service inquiries, build quotes, and assist online store actions including orders, updates, shipping coordination, and basic reporting.

The role requires 2+ years in inside sales or related areas, strong organization, and CRM/Excel proficiency. You will collaborate across Sales, Service, Logistics, and Finance to ensure accurate, timely service delivery.

Qualifications

• 2+ years of experience in inside sales, sales operations, customer success, or service coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple quotes and orders with clear prioritization.
• Proficient in CRM tools and basic reporting (Excel).
• Excellent written and verbal communication skills.

Responsibilities

• Respond to inbound service inquiries with timely, professional responses and positive customer experience.
• Prepare accurate service quotes, proposals, and documentation per templates and pricing guidelines.
• Track quote status and follow-ups in the CRM, maintaining service pipeline visibility.
• Support contract renewals, service planning, and upsell/cross-sell opportunities.
• Coordinate across Sales, Service Operations, Logistics and Finance for smooth handoffs.
• Maintain accurate records of customer accounts, service history, and site details.

Skills

Inside sales

Sales operations

Customer success

Service coordination

Tools

CRM

Excel

Job description

We are seeking a detail-oriented, process-driven Inside Sales Specialist to support our growing service business and online sales operations. This role will manage service inquiries, build and track quotes, and support day-to-day online store operations, including product updates, order review/release, shipping coordination, and basic performance reporting. The ideal candidate is organized, customer-focused, and comfortable working across CRM, eCommerce, and cross-functional service/logistics workflows. This role also requires basic warehouse/fulfillment experience to support accurate pick/pack/ship execution and improve order quality and shipping experience.

Key Responsibilities

• Respond promptly and professionally to inbound service inquiries, ensuring a positive customer experience and timely resolution of questions or issues.
• Prepare accurate and competitive service quotes, proposals, and documentation in line with approved templates, pricing guidelines, and company policies.
• Maintain active engagement with prospects and customers by tracking quote status, follow-ups, and service pipeline activities in the CRM.
• Assist in supporting contract renewals, annual service planning, and identifying opportunities for upselling or cross-selling additional services.
• Facilitate seamless coordination between Sales, Service Operations, Logistics, and Finance to ensure efficient internal handovers and follow-through on commitments.
• Maintain comprehensive and accurate records of customer accounts, service history, site details, and interactions to support ongoing service excellence and data integrity.

Online Store & Order Support

• Oversee the order review and release process to ensure timely and accurate order fulfillment while minimizing errors or delays.
• Address basic customer inquiries related to orders, returns, or exceptions, providing resolutions or routing issues to appropriate teams.
• Support pick/pack/ship for online orders and service-related parts shipments.

Qualifications & Skills

• 2+ years of experience in inside sales, sales operations, customer success, or service coordination.
• Strong organizational skills with excellent attention to detail.
• Comfortable managing multiple quotes/orders simultaneously with clear prioritization.
• Proficiency in CRM tools and basic reporting (Excel).
• Strong written and verbal communication skills.

Preferred Qualifications

• Wind industry experience (wind OEM, ISP, tower access, service provider, or wind component supplier).
• Experience in B2B services, industrial equipment, or technical products.
• Experience with Shopify or similar eCommerce platforms.
• Experience working with cross-functional teams (service, warehouse, logistics).