Inside Sales Representative

Flow Control Group; Piedmont (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Comprehensive Benefits

401(k) plan with company match

Paid vacation and holidays

Job summary

Flow Control Group in Piedmont, South Carolina is seeking an Inside Sales Representative to act as a key liaison between customers and internal teams. This role involves managing customer accounts, generating technical quotations, and ensuring successful order fulfillment.

The ideal candidate should have experience in industrial sales, particularly with valves and actuators, and strong interpersonal skills. Competitive compensation and benefits are offered, along with opportunities for career growth in a supportive culture.

Qualifications

• 2–5 years of inside sales or customer service experience in industrial setting.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills.

Responsibilities

• Manage customer accounts and respond to inquiries.
• Prepare quotations and proposals based on customer specifications.
• Support the sales cycle from inquiry to delivery.

Skills

Inside sales or customer service experience

Experience with industrial valves and automation

Proficient in Microsoft Office

Strong interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

CRM/ERP platforms

Job description

Company: QSM

About Us Tru-Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we’ve been based in South Carolina, USA.

As an Inside Sales Representative (ISR) you will serve as a key liaison between our customers and internal teams. This role requires a mix of technical acumen, customer service, and sales support. You will manage customer accounts, respond to inquiries, generate technical quotations, and ensure successful order fulfillment, all while building strong relationships with clients and cross-functional teams.

This is an excellent opportunity for individuals with experience in industrial sales, particularly in valves and actuators, who are looking to deepen their technical knowledge while supporting high-impact projects in a collaborative environment.

Key Responsibilities

Customer Service & Account Management

• Serve as a primary point of contact for assigned customer accounts.
• Maintain and manage accurate customer data in CRM/ERP systems.
• Respond to inquiries via phone, email, and in-person interactions.
• Provide proactive updates on orders, lead times, and shipping status.

Technical Sales Support

• Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
• Interpret technical documents and product requirements to recommend solutions.
• Handle commercial and technical clarifications between customers and internal teams.
• Process and follow up on customer orders in a timely and accurate manner.

Project & Order Management

• Support the sales cycle from inquiry to delivery.
• Track and manage open quotes, customer follow-up, and key project milestones.
• Ensure customer expectations are met or exceeded with timely resolution of issues.

Experience & Skills

• 2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.

Education

• High School Diploma or GED required; Bachelor’s degree preferred or equivalent relevant experience.
• Permanent work authorization in the USA required.

What We Offer

• Competitive Compensation Plans
• Comprehensive Benefits
• Medical, dental, vision, and life insurance
• Paid vacation and holidays
• 401(k) plan with company match
• Career Growth: Opportunities for advancement in a growing company
• Supportive Culture: Team-oriented environment committed to quality and customer success
• Ready to Join a Team That Moves Industry Forward?

Apply today to be part of a company where your contributions matter, your growth is supported, and your expertise helps shape the future of flow control.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.