Inside Sales Representative

Wrench Group; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO

Health plan

Vision plan

Dental plan

401K with company match

Life Insurance

Disability benefits

Identity Theft protection

Professional development

Job summary

Parker & Sons is seeking Sales Representatives to join a team of energetic professionals delivering top customer service. You will contact current and past customers, schedule appointments for maintenance, and promote services to meet department sales goals.

You will use strong communication to understand customer needs, present right solutions, and contribute to a dynamic, supportive work environment with opportunities for growth.

Qualifications

• Experience in call centers or telemarketing is preferred.
• Strong communication skills and high energy are essential.
• Ability to build rapport and close deals with customers.

Responsibilities

• Follow up on company-provided leads and schedule appointments.
• Make outbound calls to present services and generate future business.
• Establish rapport, assess needs, and present suitable solutions.
• Develop client relationships and negotiate/close deals.
• Handle bookings from online lead sources and schedule jobs.
• Manage service calls, rescheduling, payments, and inquiries.

Skills

Customer service

Outbound calling

Negotiation

Bilingual

Education

High School Diploma or Equivalent

Job description

Parker & Sons is currently seeking Sales Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Sales Representatives listen to the needs of our customers, contacting current and previous customers to set appointments for past due or current recommended maintenance. You will also be offering services for our different department to proactively generate future business, working with customers to determine the best equipment to meet their needs and do whatever is necessary to achieve department sales and capacity goals.

What’s In It For Me?

• $60k-80k potential based on Hourly rate plus Bonus and commission structure
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 6%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Timely follow-up on company provided leads
• Making outbound calls to existing customers to schedule overdue, present, and future recurring services.
• Establish customer rapport, ask open questions to determine the customer's needs
• Present the right products and service solutions
• Develop key client relationships, negotiating and closing deals
• Responding to and booking jobs requested through online lead sources such as Home Advisor, Angie's List, Home Depot, and the Parker and Sons Website.
• Scheduling jobs on inbound calls from customers, technicians, and in-field Appointment Generators.
• Performing common Customer Service tasks such as confirming, rescheduling, and cancelling currently scheduled jobs, running payments for invoices, setting up service contracts, deescalating and resolving complaints, sending invoices, and answering customer questions.

Do I have What it Takes?

• Candidates must have attention to detail
• Must be able to handle and resolve customer issues and concerns
• 1+ year of call center and telemarketing background preferred
• Strong communication skills and high energy/enthusiasm a MUST!
• Previous service industry experience or bilingual a plus!
• High School Diploma or Equivalent
• Must be able to pass a background check and drug screen

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.