Inside Sales Representative

M&D; Pelham (AL); On-site; USD 35,000 - 65,000; Full time

Job summary

A leading company in Pelham is seeking an Inside Sales Representative to engage with customers both at the counter and over various communication channels. The ideal candidate will have experience in sales and customer service, possess strong communication skills, and have the ability to analyze customer needs. This full-time position provides an excellent opportunity to grow within the trucking industry and contribute to sales goals.

Qualifications

• Previous Inside Sales or customer service experience preferred.
• Automotive or Diesel industry experience is a plus.
• Bilingual candidates (Spanish and English) preferred.

Responsibilities

• Interact with customers at the counter and via phone/email.
• Assist in selecting parts and processing orders.
• Develop leads and document account activity in CRM.

Skills

Communication

Customer Service

Sales

CRM Usage

Education

High School Diploma or GED

Associate degree in diesel technology

Tools

Salesforce

Prelude

Job description

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Description

The

• Interact with walk-in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via the counter, phone, and email
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
• Assists with any customer service issues that may arise
• Incoming/Outbound Sales Calls
• Achieves assigned performance goals and objectives as set by management to grow parts business
• Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
• Documents all relevant account activity in the CRM tool or other appropriate areas
  
  

Job Type

Full-time

Description

The Inside Sales Representative assist customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.

• Interact with walk-in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via the counter, phone, and email
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
• Assists with any customer service issues that may arise
• Incoming/Outbound Sales Calls
• Achieves assigned performance goals and objectives as set by management to grow parts business
• Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
• Documents all relevant account activity in the CRM tool or other appropriate areas
  
  

Requirements

• Previous Inside Sales Experience
• Previous telemarketing or customer service experience in areas of new account solicitation and customer development
• Automotive or Diesel industry experience is preferred, but not required
• High School Diploma (or GED or High School Equivalence Certificate); Associate degree in diesel technology preferred.
• Bilingual a plus - Spanish and English
• Demonstrates business strategy into day-to-day delivery
• Strong written and verbal communication skills
• Experience with Salesforce a plus
• Experience with Prelude a plus
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Truck Transportation

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