Inside Sales Representative

Arc3 Gases, Inc.; Burlington (NC, VT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a family-owned distributor of industrial gases and welding supplies as an Inside Sales Representative. This role is perfect for someone who thrives on delivering exceptional customer service and technical expertise. You'll engage with customers directly, helping them find the right products while building long-term relationships. With a focus on growth and reliability, this position offers a dynamic work environment where your contributions make a real impact. If you have a passion for service and a desire to grow professionally, this opportunity is for you!

Benefits

401(k) Retirement Plan with Company Match

Health, Dental, and Vision Insurance

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Company Paid Uniforms

Voluntary Life and Accident Insurance

Wellness Program with Health Insurance Premium Discounts

Qualifications

• Ability to lift and carry up to 75lbs of merchandise.
• Must have a valid license with clean driving record.

Responsibilities

• Sell industrial, medical, and specialty gases to customers.
• Provide excellent customer service and handle complaints.
• Advise customers on equipment and materials needed.

Skills

Customer Service Communication

Welding Product Knowledge

Self-Management Skills

Technical Support

Education

High School Diploma or Equivalent

Welding or Technical Education

Tools

Computer Order Entry System

Job description

About Us

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

Job Overview

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Burlington, NC store. The most successful candidate for this role is someone who will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce.

Responsibilities and Duties

• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self-management skills to deliver superior customer service.
• Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

• Must be able to work in the United States
• Must be 18 years or older
• Must be able to lift and carry up to 75lbs of merchandise as needed
• Must have a valid license with clean driving record.
• Must have Class B CDL with hazmat endorsement.
• Must have computer skills or some knowledge of computer order entry system.
• Must have exceptional customer service communication skills.
• Must have the ability to work independently and under pressure to meet deadlines.

Education/Experience

• High School Diploma or Equivalent is required.
• Welding or Technical Education is preferred.

What We Offer

• Competitive pay and comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• A supportive and dynamic work environment.

Confidentiality and Discretion

Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement.

Benefits

• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.

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