Inside Sales Representative

Rocky Brands, Inc.; Nelsonville (OH); On-site; USD 30,000 - 52,000; Full time

Job summary

Rocky Brands, Inc. in Nelsonville, OH seeks an Inside Sales Representative to drive outbound calls, handle inbound inquiries, and grow the assigned territory. You will create reports, process orders, and promote new products while maintaining strong customer interactions.

The role requires 1–2 years of sales and call center experience, plus solid knowledge of online shopping and MS Office. A flexible schedule including occasional evenings/weekends is expected.

Qualifications

• Associate’s degree (AA) or equivalent preferred.
• 1–2 years of sales experience.
• 1–2 years of call center experience.
• Knowledge of online shopping and e-commerce UX.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong oral and written communication; good listening skills.
• Ability to multitask in a fast-paced environment.
• Willing to work nights/weekends; Spanish bilingual a plus.

Responsibilities

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to support sales in territory.
• Respond promptly to email and task requests.
• Enter orders via phone/fax/email.
• Sell new styles, fill-ins and closeouts with promotions.
• Provide callers with accurate information or refer requests as needed.
• Acquire and maintain knowledge of product lines.
• Suggest alternatives and upgrades when appropriate.
• Maintain and exceed set dollar sales goals for territory.
• Coordinate with outside sales to grow territory.
• Send printed information or follow-up within 24 hours.
• Document complaints and coordinate with management.

Skills

Communication skills

Organizational skills

Multitasking

Time management

Sales experience

Call center experience

Bilingual Spanish

Education

Associate’s degree

Tools

Microsoft Office

Excel

Outlook

E-commerce tools

Job description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

The chosen candidate will make outbound sales calls to assigned territory in order to increase sales by obtaining fill-in orders, upselling product and promoting new product; research and sign new business; answer inbound dealer queue telephone calls; and use excel reporting to create reports to help with sales conversations.

Inside Sales Representative Essential Duties And Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help maintain and build sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone/fax/email.
• Sell new styles, fill-ins and closeouts, and present promotional offers.
• Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed set dollar sales goal set in place for assigned territory.
• Work with outside sales team to maintain and build assigned territory.
• Send appropriate printed information or follow-up within 24-hours of customer request.
• Document and communicate with management complaints regarding products.
• Work with internal partners to ensure customer expectations are met.

Inside Sales Representative Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) or two (2) years of sales experience.
• One (1) to two (2) years of call center experience.
• Knowledge of online shopping and general E-commerce user experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web based service and/or ecommerce tools.
• Strong oral and written communication and telephone skills.
• Good listening skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bi-lingual in Spanish is a plus but not required.