Inside Sales Representative

Rocky Brands Career Opportunities; Nelsonville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Rocky Brands is a leading designer, manufacturer and marketer of premium footwear and apparel. We are seeking an Inside Sales Representative to perform outbound calls, upsell products, and sign new business within an assigned territory.

You will handle inbound dealer inquiries, maintain reports, and collaborate with the outside sales team to grow the territory. The role requires 1–2 years of sales or call center experience, a two-year degree or equivalent, and proficiency with MS Office.

Qualifications

• Associates degree or equivalent required.
• 1–2 years sales experience desired.
• 1–2 years call center experience preferred.
• Proficiency with MS Office and ecommerce tools.
• Strong written and verbal communication skills.

Responsibilities

• Make outbound sales calls to the assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain sales reports for the territory.
• Enter orders via phone, fax or email.
• Promote new products and upsell where appropriate.
• Maintain product knowledge and suggest upgrades as needed.

Skills

Outbound sales calls

Strong communication

Multitasking

Team coordination

Bilingual Spanish (nice to have)

Education

Associate's degree or equivalent

2–4 years related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

The chosen candidate will make outbound sales calls to assigned territory in order to increase sales by obtaining fill-in orders, upselling product and promoting new product; research and sign new business; answer inbound dealer queue telephone calls; and use excel reporting to create reports to help with sales conversations.

Inside Sales Representative Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help maintain and build sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone/fax/email.
• Sell new styles, fill-ins and closeouts, and present promotional offers.
• Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed set dollar sales goal set in place for assigned territory.
• Work with outside sales team to maintain and build assigned territory.
• Send appropriate printed information or follow-up within 24-hours of customer request.
• Document and communicate with management complaints regarding products.
• Work with internal partners to ensure customer expectations are met.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) or two (2) years of sales experience.
• One (1) to two (2) years of call center experience.
• Knowledge of online shopping and general E-commerce user experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web based service and/or ecommerce tools.
• Strong oral and written communication and telephone skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bi-lingual in Spanish is a plus but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.