Inside Sales Representative

Grand Design RV; Middlebury (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with match

Tuition Reimbursement

Health Savings Account (HSA)

Employee Stock Purchase Program

Holiday and Vacation Pay

Job summary

Grand Design RV is seeking an Inside Sales Representative to be the primary contact between the company and retail customers, dealers, and owners. You will develop knowledge of all brands, manage leads in Aimbase, and support events and dealer visits to drive sales.

You will contribute to content creation, campaign support, and product storytelling while developing skills for future roles in brand/marketing leadership within a collaborative, growth-focused team.

Qualifications

• Proficient with Microsoft Office – ability to create/manipulate documents using Word, Excel, and PowerPoint.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply data and reports.

Responsibilities

• To be the primary sales contact between GDRV and retail consumers looking to purchase GDRV products in various channels of contact outside of dealers, while assisting the Sales Team in various capacities to drive the business forward.
• Acquire a thorough knowledge of all GDRV Brands and company culture.
• Become increasingly proficient with the Aimbase lead software and manage all aspects of the system, including leads, contact management, CSI scoring, and email campaigns.
• Follow up on leads and prospective sales through Aimbase and various lead/contact channels.
• Maintain an up-to-date contact information database for dealer contacts
• Answer calls and emails for sales or as communicated by the Director of Sales Development.
• Assist in all GDRV events such as GDRV University, National Owners Rally, Dealer Open House, etc.
• Lead factory tours for customers daily and as needed for dealer visits.
• Assist in prepping dealer visits including coordinating tours, lunch, etc.
• Assist in various sales training initiatives as defined by the Director of Sales Development.
• Understand Customer Service and Parts processes and structure to assist on calls.
• Handle customer inquiries ranging from product information to dealer assistance.
• Be a resource for Regional Sales Managers with inquiries that may include taking pictures, gathering information, and confirming unit status.
• Attend RV shows and assist Regional Sales Managers when needed
• Create and maintain show calendar during show season
• Provide detailed show report each week during show season
• Understand Statistical Surveys data and able to interpret them for sales
• Assist GM/PM's on pricing and product comparisons
• All additional responsibility as communicated by management
• Ability to comprehend, interpret, and apply data and reports, as well as the ability to use artificial intelligence platforms for job functions.

Skills

Microsoft Office

Excel

Verbal communication

Written communication

Time management

Analytical thinking

Interpersonal skills

Customer service

Education

High School education

Associate or Bachelor's Degree preferred

Tools

Lead software (Aimbase)

Job description

Grand Design RV is seeking an energetic, driven, and relationship-oriented Inside Sales Rep to join our growing sales team. The Inside Sales Representative will support several of Grand Design's largest and most recognized brands, helping bring products, stories, and experiences to life across customer, dealer, and owner-facing channels. As knowledge and experience grow, this individual will assume increasing ownership over content creation, campaign support, product storytelling, and brand initiatives. The right person for this role is naturally curious, eager to learn, highly motivated, mature, sociable, and confident building relationships with people from different backgrounds and areas of the business. We are looking for someone who raises their hand, asks thoughtful questions, embraces challenges, and looks for opportunities to contribute before being asked. This position is designed as a pathway into future opportunities in brand/product management, social media management, marketing communications, or broader marketing leadership roles.

Our Story

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO). "We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours?

What You'll Do

Inside Sales Representative

To be the primary sales contact between GDRV and retail consumers looking to purchase GDRV products in various channels of contact outside of dealers, while assisting the Sales Team in various capacities to drive the business forward.

• Acquire a thorough knowledge of all GDRV Brands and company culture.
• Become increasingly proficient with the Aimbase lead software and manage all aspects of the system, including leads, contact management, CSI scoring, and email campaigns.
• Follow up on leads and prospective sales through Aimbase and various lead/contact channels.
• Maintain an up-to-date contact information database for dealer contacts
• Answer calls and emails for sales or as communicated by the Director of Sales Development.
• Assist in all GDRV events such as GDRV University, National Owners Rally, Dealer Open House, etc.
• Lead factory tours for customers daily and as needed for dealer visits.
• Assist in prepping dealer visits including coordinating tours, lunch, etc.
• Assist in various sales training initiatives as defined by the Director of Sales Development.
• Understand Customer Service and Parts processes and structure to assist on calls.
• Handle customer inquiries ranging from product information to dealer assistance.
• Be a resource for Regional Sales Managers with inquiries that may include taking pictures, gathering information, and confirming unit status.
• Attend RV shows and assist Regional Sales Managers when needed
• Create and maintain show calendar during show season
• Provide detailed show report each week during show season
• Understand Statistical Surveys data and able to interpret them for sales
• Assist GM/PM's on pricing and product comparisons
• All additional responsibility as communicated by management
• Ability to comprehend, interpret, and apply data and reports, as well as the ability to use artificial intelligence platforms for job functions.

Education & Experience

• High School education; prefer Associate or Bachelor's Degree.
• Proficient with Microsoft Office – ability to create/manipulate documents using Word, Excel, and PowerPoint. Must have a working knowledge of Excel spreadsheet creation and formulas.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply data and reports.

Physical Demands

• Up to 90 days of travel per year (as needed) including weekends.
• Stand, walk, sit in a production environment a few hours a week.
• Office sitting and standing environment.
• Drive a large passenger vehicle/shuttle bus for factory tours (valid driver's license and acceptable driving record required)

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

Leadership Expectations

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

Benefits

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.