Inside Sales Representative

Flow Control Group; Melrose Park (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Job summary

Flow Control Group is seeking an Inside Sales Representative in Melrose Park, IL to develop and maintain customer relationships while providing technical sales support for industrial blower and pneumatic conveying equipment. You will be the primary contact for quotes, parts, repairs, and system upgrades, collaborating with outside sales, service, engineering, and manufacturers.

The ideal candidate has strong mechanical aptitude, excellent communication skills, and the ability to analyze

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of industrial sales, mechanical equipment sales, or technical customer service experience preferred.
• Strong mechanical aptitude and ability to understand industrial equipment applications.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to read technical specifications and equipment documentation.
• Proficiency with Microsoft Office and CRM software.
• Ability to manage multiple quotations and customer requests simultaneously.
• Self-motivated with strong problem-solving abilities.

Responsibilities

• Respond promptly to customer inquiries regarding industrial blower equipment and vacuum systems.
• Prepare accurate quotations for new equipment, replacement units, and repair services.
• Recommend appropriate products based on customer applications, operating conditions, and performance requirements.
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand business.
• Proactively contact customers regarding replacement equipment, preventative maintenance, and service opportunities.
• Coordinate with outside sales representatives to support customer visits and project opportunities.
• Interpret equipment specifications, drawings, and performance requirements.
• Work closely with service technicians to ensure proper equipment selection and project execution.
• Process customer orders and monitor projects through shipment and completion.
• Maintain detailed customer records, quotations, and sales activities within the company CRM system.
• Coordinate with manufacturers regarding pricing, lead times, product availability, warranty issues, and technical support.
• Stay current on manufacturer product lines and emerging technologies.
• Assist customers with troubleshooting equipment and identifying replacement components.
• Follow up on quotations to maximize conversion rates and customer satisfaction.
• Participate in product training provided by manufacturers and industry organizations.
• Support inventory planning for commonly stocked equipment and replacement parts.
• Ensure all customer interactions reflect the company’s commitment to exceptional service.

Skills

Mechanical aptitude

Customer service

Quotation preparation

CRM software

Communication

Time management

Education

High School Diploma

Tools

CRM software

Microsoft Office

Technical drawing interpretation

Job description

About Us

Since 1936, Harris Equipment has proven to be a leading source for industrial reliability and solutions, providing services from compressed air to forklifts, and minor repairs to turnkey engineered solutions.

We provide a knowledgeable and diversified engineering and sales team committed to meeting and exceeding your needs across the full range of industrial requirements.

Visit our Website: harrisequipment.com

Responsibilities & Qualifications

Summary

The Inside Sales Representative is responsible for developing and maintaining customer relationships while providing technical sales support for industrial blower and pneumatic conveying equipment. This position serves as the primary point of contact for customers seeking replacement blowers, parts, repairs, system upgrades, and complete blower packages. The representative works closely with outside sales personnel, service technicians, engineering, and manufacturers to deliver accurate quotations and technical solutions that meet customer requirements.

The ideal candidate possesses strong mechanical aptitude, exceptional customer service skills, and the ability to understand industrial equipment applications across multiple industries.

Responsibilities

• Respond promptly to customer inquiries regarding industrial blower equipment and vacuum systems
• Prepare accurate quotations for new equipment, replacement units, and repair services
• Recommend appropriate products based on customer applications, operating conditions, and performance requirements.
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand business.
• Proactively contact customers regarding replacement equipment, preventative maintenance, and service opportunities.
• Coordinate with outside sales representatives to support customer visits and project opportunities.
• Interpret equipment specifications, drawings, and performance requirements.
• Work closely with service technicians to ensure proper equipment selection and project execution.
• Process customer orders and monitor projects through shipment and completion
• Maintain detailed customer records, quotations, and sales activities within the company CRM system
• Coordinate with manufacturers regarding pricing, lead times, product availability, warranty issues, and technical support
• Stay current on manufacturer product lines and emerging technologies
• Assist customers with troubleshooting equipment and identifying replacement components
• Follow up on quotations to maximize conversion rates and customer satisfaction
• Participate in product training provided by manufacturers and industry organizations
• Support inventory planning for commonly stocked equipment and replacement parts
• Ensure all customer interactions reflect the company’s commitment to exceptional service

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of industrial sales, mechanical equipment sales, or technical customer service experience preferred.
• Strong mechanical aptitude and ability to understand industrial equipment applications.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to read technical specifications and equipment documentation.
• Proficiency with Microsoft Office and CRM software.
• Ability to manage multiple quotations and customer requests simultaneously.
• Self-motivated with strong problem-solving abilities.

Preferred Qualifications

• Experience with industrial blowers, compressors, pumps, vacuum systems, or pneumatic conveying equipment.
• Knowledge of rotating equipment and industrial maintenance practices.
• Experience reading equipment drawings and performance curves.
• Industrial distribution or OEM sales experience.

Competencies

• Customer Relationship Management
• Technical Sales
• Mechanical Aptitude
• Solution Selling
• Product Knowledge
• Quotation Preparation
• Negotiation
• Time Management
• Attention to Detail
• Team Collaboration

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Occasional lifting of parts or literature up to 30 pounds.
• Ability to occasionally visit customer facilities and manufacturing environments.
• Ability to communicate effectively in person, by telephone, and electronically.

Performance Expectations

• Sales growth
• Customer retention and satisfaction
• Quote turnaround time
• Accuracy of quotations and order processing
• Development of new sales opportunities
• Product knowledge and technical proficiency

Works closely with Outside Sales Representatives, Service Department, Operations, Purchasing, and Manufacturer Representatives.

#harrisequipment #manycompaniesoneteam #fcgcareers #flowcontrolgroup

Harris Equipment is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Pay Transparency

Min: USD $25.00/Hr., Max: USD $35.00/Hr.