Inside Sales Representative

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Manassas (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical is seeking an Inside Sales Representative to manage leads, qualify opportunities, and coordinate with the sales team to schedule appointments.

The role emphasizes quick follow-up, precise data entry in the CRM, and clear, professional communication with customers and technicians to maximize conversions and support service goals.

Qualifications

• Proven experience in sales support, lead coordination, or a related role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in CRM systems and sales tracking tools.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• A collaborative team player with a customer-first mindset.

Responsibilities

• Lead qualification and coordination; contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers.
• Efficient scheduling; prioritize same-day or next-day appointments to maximize conversions.
• Data management; maintain accurate lead records, update CRM systems, and track follow-ups.
• Collaboration; liaise between service technicians, sales teams, and customers for smooth transitions.
• Customer engagement; use phone, text, and email to contact leads and generate urgency for appointments.
• Performance tracking; meet KPIs for call volume, lead conversion, and follow-up efficiency.

Skills

Sales support

Lead coordination

Communication skills

Organizational skills

Team collaboration

Customer-first mindset

Tools

CRM systems

Sales tracking tools

Job description

Position Overview

Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.

Compensation & Bonuses

• $18/hour paid weekly plus monthly bonus potential based on performance.

Key Responsibilities

• Lead Qualification & Coordination Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.


• Efficient Scheduling Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.


• Data Management Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.


• Collaboration Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.


• Customer Engagement Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.


• Performance Tracking Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.

Qualifications

• Proven experience in sales support, lead coordination, or a related role.


• Excellent verbal and written communication skills.


• Strong organizational and multitasking abilities with attention to detail.


• Proficient in CRM systems and sales tracking tools.


• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.


• A collaborative team player with a customer-first mindset.

Apex Service Partners may conduct a preemployment background check and drug test, subject to applicable law.

USD $18.00/Hr.