Inside Sales Representative

Giant Bicycle; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Giant Bicycle is seeking an Inside Sales Representative to proactively contact assigned Giant customers and support our rep partnership team. You will work with Outside and Inside Sales Team members to handle inbound calls, B2B orders, and emailed orders, reporting to the Inside Sales Manager.

The role focuses on building retailer relationships, meeting sales quotas, and providing timely customer service across Giant’s B2B platforms and consumer sites.

Qualifications

• Proven ability to meet or exceed sales quotas.
• Experience building relationships with retailers and partners.
• Strong phone and email communication with customers.

Responsibilities

• Maintain and increase sales volume to assigned territories, meeting quotas.
• Communicate daily with Account Executives and provide information and support.
• Professionally answer inbound calls from Authorized Retailers.
• Enter called-in and e-mailed orders and update customers on status.
• Collaborate with Credit and Warranty to ensure customer service.
• Resolve retailer issues regarding billing, credits, and shipping promptly.
• Respond to customer inquiries within 24 hours.
• Develop and follow a planned call schedule based on account status.
• Stay up-to-date on Giant’s products and programs.
• Familiarize with Giant’s B2B and consumer websites.
• Represent Giant at trade shows and consumer events.
• Assist other departments as requested.
• Submit special reports promptly.

Skills

Sales experience

Customer service

Communication skills

Account coordination

Order entry

Trade show participation

Team collaboration

Job description

The Inside Sales Representative (ISR) proactively contacts assigned Giant customers on a regular basis as part of Giant’s rep partnership team. He/she provides sales and related customer service functions to build the relationship with Giant’s Authorized Retailers to the best level possible. The Inside Sales Rep. will work with both Outside and Inside Sales Team members to handle all inbound customer calls, B2B, and e-mailed orders. The ISR reports to the Inside Sales Manager.

The Inside Sales Representative (ISR) proactively contacts assigned Giant customers on a regular basis as part of Giant’s rep partnership team. He/she provides sales and related customer service functions to build the relationship with Giant’s Authorized Retailers to the best level possible. The Inside Sales Rep. will work with both Outside and Inside Sales Team members to handle all inbound customer calls, B2B, and e-mailed orders. The ISR reports to the Inside Sales Manager.

Job Responsibilities

• Maintain and increase sales volume to assigned sales territories while meeting or exceeding sales quotas set by Giant’s management.
• Communicate daily with assigned Account Executives (AE) and provide information, assistance, and support.
• Professionally answer inbound calls from Giant’s Authorized Retailers.
• Accurately enter called-in and e-mailed in orders and communicate order status back to the customer.
• Work closely with both Credit and Warranty to ensure the utmost in Customer Service.
• Professionally and quickly resolve all retailer issues regarding billing, credits, and shipping to the best of your ability.
• Respond to all customer inquiries within 24 hours
• Develop and adhere to a planned call schedule. This schedule should be determined based on an account’s designation status and account buying cycles to be determined by the ISR and AE.
• Maintain up-to-date knowledge of Giant’s products and programs.
• Exhibit familiarity with the functions of Giant’s B2B and consumer websites.
• Participate in special sales contests.
• Represent Giant at trade shows and consumer events.
• Assist other departments as requested.
• Submit any special reports in a timely fashion.