Inside Sales Representative

Rocky Brands; Logan (OH); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Rocky Brands, Inc. is seeking an Inside Sales Representative to grow our dealer network and drive sales within an assigned territory.

You will conduct outbound calls, respond to inbound inquiries, upsell products, and promote new styles while using reporting tools to inform sales conversations. The role requires 1–2 years of sales and call center experience, an Associate's degree or equivalent, and strong communication skills.

Qualifikationen

• Associate's degree or equivalent from two-year college or technical school; or 2–4 years related experience.
• 1–2 years of sales experience.
• 1–2 years of call center experience.
• Knowledge of online shopping and ecommerce user experience.
• MS Office skills (Word, Excel, PowerPoint, Outlook) and familiarity with ecommerce tools.
• Strong oral and written communication and telephone skills.
• Good listening, reading and writing abilities.
• Ability to present information clearly in one-on-one and small groups.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Flexible schedule including nights and weekends; Spanish bilingual is a plus.

Aufgaben

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to support sales conversations.
• Respond to emails and tasks promptly.
• Secure and enter orders via phone, fax, or email.
• Sell new styles, fill-ins and closeouts; present promotions.
• Provide callers with accurate product information and referrals.
• Acquire and maintain knowledge of product lines.
• Suggest alternatives and upgrades as needed.
• Maintain and exceed sales goals for the territory.
• Collaborate with outside sales to grow the territory.
• Follow up with customers within 24 hours of request.
• Document and communicate complaints to management.
• Work with internal partners to meet customer expectations.

Kenntnisse

Sales experience

Call center

Communication skills

Multitasking

Spanish (bonus)

Customer focus

Ausbildung

Associate's degree or equivalent

Tools

Excel

PowerPoint

Outlook

Ecommerce tools

Jobbeschreibung

Description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

The chosen candidate will make outbound sales calls to assigned territory in order to increase sales by obtaining fill-in orders, upselling product and promoting new product; research and sign new business; answer inbound dealer queue telephone calls; and use excel reporting to create reports to help with sales conversations.

Inside Sales Representative Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help maintain and build sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone/fax/email.
• Sell new styles, fill-ins and closeouts, and present promotional offers.
• Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed set dollar sales goal set in place for assigned territory.
• Work with outside sales team to maintain and build assigned territory.
• Send appropriate printed information or follow-up within 24-hours of customer request.
• Document and communicate with management complaints regarding products.
• Work with internal partners to ensure customer expectations are met.

Inside Sales Representative Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) or two (2) years of sales experience.
• One (1) to two (2) years of call center experience.
• Knowledge of online shopping and general E-commerce user experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web based service and/or ecommerce tools.
• Strong oral and written communication and telephone skills.
• Good listening skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bi-lingual in Spanish is a plus but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.