Inside Sales Representative

Seaman Paper Co.; Leominster (MA); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote work

Commission opportunity

Job summary

Seaman Paper Co. is seeking an Inside Sales Representative to manage customer accounts, develop new opportunities, and support the sales process.

This remote-friendly role emphasizes building strong, long-term relationships with customers, distributors, and internal teams while driving growth. The ideal candidate is proactive, organized, customer-focused, and capable of working independently in a fast-paced environment.

Qualifications

• 1–3 years in inside sales, sales support, or similar role.
• Experience in manufacturing, packaging, retail, or related industry preferred.
• Strong communication and ability to build rapport with customers and colleagues.
• Experience using CRM systems, preferably Salesforce.
• Proficiency with MS Office (Excel, Word, PowerPoint).
• Excellent organization and ability to manage multiple priorities.

Responsibilities

• Respond to inbound leads and identify opportunities for direct sales or collaboration with managers/distributors.
• Research prospective customers using online resources and business tools.
• Qualify leads and determine engagement or handoff approach.
• Manage a portfolio of small to medium customer accounts.
• Develop and maintain strong relationships with existing customers and understand their needs.
• Identify opportunities to grow accounts and develop new relationships.
• Provide product information, pricing, and delivery status; prepare quotations.
• Coordinate samples and other requests with internal teams.
• Process orders and ensure on-time delivery; resolve questions promptly.
• Maintain customer and opportunity data in Salesforce; log interactions and follow-ups.
• Support prospecting, lead nurturing, and business development activities.
• Collaborate with Sales Managers, Customer Service, Operations, and other teams to ensure a seamless experience.
• Participate in sales meetings and communicate opportunities and feedback.
• Identify ways to improve customer satisfaction and sales processes.

Skills

Inside sales

CRM Salesforce

Customer relationships

Communication

Time management

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Location: Remote (East Coast preferred)
Department: Sales
Employment Type: Full-Time
Reports To: Sales Manager
Compensation: $60,000–$70,000 per year + Commission

Build Relationships. Grow Sales. Create Opportunities.

Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. Family-owned and headquartered in Leominster, Massachusetts, the company has been operating since 1946 and serves customers across North America, Europe, and Asia.

We are looking for an Inside Sales Representative to join our team. This role is responsible for managing customer accounts, developing new business opportunities, supporting the sales process, and building strong, long-term customer relationships.

The ideal candidate is proactive, organized, customer-focused, and comfortable working independently in a fast-paced environment. This position offers the opportunity to work closely with customers, Sales Managers, distributors, and internal teams while contributing directly to business growth.

What You'll Do

• Respond to inbound leads from the company website and other sources, identifying opportunities for direct sales or collaboration with Sales Managers and distributors.
• Research prospective customers using online resources and business intelligence tools.
• Qualify leads and determine the appropriate approach for engagement or handoff.
• Manage a portfolio of small to medium-sized customer accounts.
• Develop and maintain strong relationships with existing customers and understand their business needs.
• Identify opportunities to grow existing accounts and develop new customer relationships.
• Provide customers with information regarding products, services, pricing, orders, and delivery status.
• Prepare accurate and timely quotations based on customer requirements and company pricing.
• Coordinate sample requests and other customer needs with internal teams.
• Process customer orders and work closely with internal departments to ensure orders are delivered accurately and on time.
• Respond to customer questions and help resolve issues in a timely and professional manner.
• Maintain accurate customer, prospect, and opportunity information in Salesforce.
• Record customer interactions, follow-ups, and sales activities in the CRM.
• Support prospecting, lead nurturing, and business development activities.
• Collaborate with Sales Managers, Customer Service, Operations, and other departments to provide a seamless customer experience.
• Participate in sales and team meetings and communicate opportunities, challenges, and customer feedback.
• Identify opportunities to improve customer satisfaction and sales processes.

Who We're Looking For

• 1–3 years of experience in inside sales, sales support, account management, customer service, or a related commercial role.
• Experience in manufacturing, packaging, retail, or a related industry is preferred.
• Strong written and verbal communication skills with the ability to build rapport with customers and colleagues.
• Experience using CRM systems, preferably Salesforce.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• A proactive, solutions-oriented approach with a strong focus on customer satisfaction.
• Ability to work independently while collaborating effectively with a broader sales team.
• Strong problem-solving and critical-thinking skills.
• Comfortable working in a fast-paced environment and meeting deadlines.
• Strong follow-through and the ability to manage customer relationships in a remote work environment.

Compensation

• Base Salary: $60,000–$70,000 per year
• Commission opportunity
• Remote work with East Coast preference

Why Join Seaman Paper?

At Seaman Paper, you'll be part of an international company with a long history of innovation in specialty paper and sustainable packaging.

This role offers the opportunity to:

• Build and manage customer relationships.
• Develop new business opportunities.
• Work with customers and colleagues across international markets.
• Gain experience across the full sales and customer lifecycle.
• Collaborate with teams across the organization.
• Develop your commercial and sales skills.
• Contribute to innovative and sustainable packaging solutions.
• Grow your career within a family-owned company with a global presence.

Seaman Paper is committed to providing an inclusive workplace where employment decisions are based on qualifications, skills, experience, and business needs.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties, responsibilities, and activities may change at any time based on business needs.