Assistant Account Manager

Seaman Paper; Leominster (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Seaman Paper, headquartered in Leominster, Massachusetts, is seeking an enthusiastic Assistant Account Manager to support customer relationships, manage multiple retail accounts, and coordinate programs and processes. The role emphasizes organization, communication, and teamwork in a fast-paced environment.

The ideal candidate will have experience in customer service or B2B sales and proficiency with Excel. A degree is preferred, and occasional travel may be required.

Qualifications

• Experience in customer service, account management, or B2B sales preferred.
• Strong communication and organizational skills are required.
• Proficiency in Microsoft Office, especially Excel, is expected.

Responsibilities

• Respond to customer requests and inquiries in a timely and professional manner.
• Issue Sales Orders, Work Orders, and Purchase Orders as needed.
• Manage and track shipping documentation from shipment through invoicing.
• Monitor production and shipping timelines to ensure projects stay on schedule.
• Maintain understanding of products, customer requirements, and account-specific processes.

Skills

Customer service

Account management

Communication

Organizational skills

Time management

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Excel

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

FLSA Status: Full time, Monday-Friday 8:00 AM-5:00 PM

Salary: $25-$30 per hour

Seaman Paper, headquartered in Leominster, Massachusetts, is a leading global manufacturer of environmentally sustainable specialty paper and packaging solutions. The family-owned company has been making paper in Massachusetts since 1946. Over the last decade, Seaman Paper has grown domestic and global manufacturing operations to meet the needs of their customers worldwide. The company’s paper-based, sustainable solutions help customers protect what is most important to them.

We are seeking an enthusiastic, career-minded, and self-motivated individual to join our Consumer Products Division as an Assistant Account Manager. This role is responsible for supporting customer relationships, managing multiple retail accounts, and coordinating products, programs, and processes. The ideal candidate is highly organized, professional, and comfortable working in a fast-paced environment with competing priorities and deadlines. A strong problem-solver with excellent communication skills and a desire to learn and grow will thrive in this role.

Responsibilities:

Respond to customer requests and inquiries in a timely and professional manner.

Issue Sales Orders, Work Orders, and Purchase Orders as needed.

Manage and track shipping documentation from shipment through invoicing.

Monitor production and shipping timelines to ensure projects remain on schedule.

Maintain an in-depth understanding of products, customer requirements, and account-specific processes, including customer portals.

Actively participate in weekly vendor meetings, providing updates and information on operational issues.

Develop collaborative working relationships with Sales, Manufacturing & Production, Accounting, IT, and Art/Design teams.

Manage and coordinate multiple projects while meeting established deadlines.

Proactively identify and resolve issues to support customer satisfaction and operational efficiency.

Qualifications & Experience

Previous experience in customer service, account management, or B2B sales preferred.

Experience in the paper or manufacturing industry is a plus.

Proficiency in Microsoft Office Suite, particularly Excel.

Strong computer literacy and willingness to learn new software and systems.

Comfortable working with basic mathematics and numerical information.

Ability to develop and maintain positive customer relationships.

Excellent attention to detail, problem-solving, communication, organizational, and time-management skills.

Adaptable and flexible, with the ability to “wear different hats” and manage competing priorities in a fast-paced environment.

Creative and visually minded, with an interest in retail trends, product design, and consumer products.

Accounting or financial experience is a plus.

Ability to travel occasionally as needed.

Education:

Associate’s or Bachelor’s degree preferred.

Work Authorization: Must be eligible to work in the United States.

EEO Statement: Seaman Paper is an equal opportunity employer.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit, stand, walk, talk, use a keyboard, use a telephone and climb stairs. The employee must occasionally lift and/or move up to 50 pounds. The employee must have the ability to drive a vehicle as needed.