Inside Sales Representative

Critical Facilities Technology; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Critical Facilities Technology is seeking an Inside Sales Representative to support sales efforts in mission critical power and cooling. You will build relationships with customers, handle quotes and orders, and collaborate with inside and outside teams to drive project success.

The role requires a technical mindset to understand electrical and mechanical products, strong organizational skills, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills with a customer-first mindset.
• Detail-oriented with time management skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Technical aptitude or willingness to learn electrical products and industry terminology.
• Experience with MS Office and Google tools is preferred.

Responsibilities

• Develop and maintain strong customer relationships via phone and email.
• Process quotes, orders, and submittals in a timely fashion with strong attention to detail.
• Coordinate with outside sales, manufacturers, customers, and internal teams to ensure project success.
• Become a technical resource and expert on product lines to support distribution.
• Track and manage multiple quotes, orders, and customer requests simultaneously.
• Follow up on open quotes and opportunities to drive sales growth.
• Maintain accurate records of customer interactions, pricing, and project status in the CRM system.

Skills

Customer-facing communication

Time management

Multitasking

Technical aptitude

MS Office & Google Workspace

Tools

Microsoft Office

Google Workspace

Job description

We are seeking a personable, detail-oriented Inside Sales Representative to support our sales efforts in the mission critical power and cooling space. We support end users in a variety of industries including healthcare, manufacturing, data centers, mines and industrial facilities. This role requires strong organizational skills, the ability to manage multiple projects simultaneously, and a technical mindset to understand electrical and mechanical products and solutions. The ideal candidate thrives in a fast-paced environment and enjoys building relationships with customers while delivering accurate and prompt service.

Key Responsibilities

• Develop and maintain strong customer relationships via phone and email.
• Process quotes, orders, and submittals in a timely fashion and attention to detail.
• Coordinate with outside sales representatives, manufacturers, customers, and internal teams to ensure project success.
• Become a technical resource and expert on specific product lines to assist in supporting the distribution and contracting community.
• Track and manage multiple quotes, orders, and customer requests simultaneously.
• Follow up on open quotes and opportunities to drive sales growth.
• Maintain accurate records of customer interactions, pricing, and project status in the CRM system.

Qualifications

• Strong interpersonal and communication skills with a customer-first mindset.
• Detail-oriented with time management skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Technical aptitude or willingness to learn electrical products and industry terminology.
• Proficiency in Microsoft suite and Google

Preferred Skills

• Familiarity with electrical distribution, electrical systems, or related products.
• Experience reading basic electrical or construction documents.
• Previous inside sales or electrical industry experience preferred but not required.
• Flexible role with frequent collaboration across internal teams.