Inside Sales Representative

CRH; Lebanon (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and disabilityBenefits

Group retirement savings program

Health and wellness programs

Inclusive culture and growth

Job summary

Oldcastle Infrastructure is seeking a Customer Service/Inside Sales representative at our Lebanon, TN location. The role handles customer inquiries, processes orders, coordinates delivery, and collaborates with internal teams and vendors to support distributors, developers, contractors, and installers.

The position blends customer service with sales support and may work with Outside Sales Representatives as needed.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Some sales experience, preferably in the construction industry.
• Experience with Microsoft Office.
• Ability to work in a team-based environment.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer product inquiries, take customer orders, and coordinate delivery with Dispatch.
• Provide price quotations and generate sales orders in a timely manner.
• Refer to catalogs and guides to determine product uses and applications.
• Provide support to outside sales force.
• Review bids and develop project summaries for sales personnel.
• Investigate and research customer inquiries and follow up promptly.
• Help customers with design ideas/problems; provide feedback to management.
• Retrieve information for Credit Department when needed.
• Follow all safety regulations.
• Other duties may be assigned as needed.

Skills

Team-based environment

Multi-tasking

Attention to detail

Organization

Problem solving

Fast-paced environment

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Multi-line phone system

Job description

Job ID: 529862

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Location

This position will be at our location in Lebanon, TN.

Job Responsibilities

• Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations


• Provide information about products and generate price quotations and generate sales orders in a timely manner


• Refer to product catalogs and specification guides to determine related product uses and applications


• Provide support to outside sales force


• Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel


• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer


• Help customers with design ideas/problems; provide customer feedback to management


• Retrieve information for Credit Department when needed


• Follow all safety regulations


• Other duties may be assigned as needed

Job Requirements

• High school diploma or equivalent / Bachelor's Degree preferred


• Must have some previous sales experience, preferably in the construction industry


• Experience with Microsoft Office


• Ability to work in a team based environment


• Ability to do basic math


• Good organizational and problem solving skills


• Experience with multi-line phone system


• Attention to detail


• Ability to multi-task in a fast paced environment


• Other duties assigned as needed

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs
  
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an Aff…

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.