Inside Sales Representative

The Kendall Group, Inc.; Lansing (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The Kendall Group is seeking an Inside Sales Representative to join our Kendall Electric sales team in Michigan. This role emphasizes building relationships with customers and vendors, understanding their needs, and guiding the sales process from inquiry to close.

You will respond to inquiries, process orders, provide product submittals, and support sales targets in a fast-paced office environment. Flexibility and strong communication are essential for success.

Qualifications

• 2 years’ customer service, sales or distribution experience.
• Strong communication and written skills.
• Ability to close sales and manage multiple requests.

Responsibilities

• Maintain a positive attitude toward customers and respond promptly to inquiries.
• Process orders and quotes in the business system; provide vendor portal assistance.
• Close sales and achieve targets; build relationships with customers and vendors.

Skills

Customer service

Sales experience

Communication

Negotiation

Education

HS diploma or GED

Tools

Microsoft Office

ERP systems

Eclipse ERP

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered. The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to build relationships and close sales.Exciting work you will do:The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:Maintain a positive, empathetic, and professional attitude toward customersRespond promptly to customer inquiriesCommunicate with customers and vendors through various channelsAcknowledge and resolve customer complaintsParticipate in sales and product training sessionsProcess orders and quotes in business systemProvide vendor portal assistance to customersMaintain records of customer interactions, transactions, comments, and complaintsCommunicate and coordinate with colleagues, customers, and vendors as necessaryExplain and articulate product features and applicationsMake recommendations to customers for product selectionsMake outbound calls to customers and follow up on quotes and leadsUnderstand customers’ needs and identifying sales opportunitiesMaintain a database of current and potential customersProvide the customer product submittal sheets for their approval and track their progressClose sales and achieve sales targetsPerform other duties and projects as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityUnderstanding Others, ListeningProblem SolvingTeamwork and collaborationPriority SettingWhat you’ll need:Work Experience: 2 years’ customer service, sales or distribution experienceEducation: HS diploma or GEDComputer Skills: Proficiency in Microsoft Office; experience with ERP or computer systemsOrganization Skills: Excellent work ethic; good verbal, and written communication skillsCross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environmentCommunication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see, talk and hearAbility to sit for 8 hours a dayPhysical Environment: Normal office environment;Travel: Occasional travel to branches or to business-related functions such as training or seminarsQualifications we prefer but don’t require:Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experienceEducation: Associate or bachelor’s degreeThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.