Inside Sales Representative

Diesel Pro, Inc.; Lancaster (Lancaster County); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Quarterly performance bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Clear career development as the game|?

Team-oriented environment

Strong internal communication and lead

Core values centered on Respect and IA

Résumé du poste

Diesel Pro Inc. is seeking a customer-focused Inside Sales Representative to grow our US-based e-commerce and distribution business. You will guide customers from first inquiry through quotes, orders, and post-sale support, while making daily outbound calls and following up on leads.

Join a small team that values relationships, offers quarterly bonuses and a clear path for career development, and supports your growth with strong leadership and collaborative communication.

Qualifications

• Organization, attention to detail, and dependable follow-through.
• Comfort initiating customer conversations and making outbound calls.
• Confidence using digital tools and the ability to learn order management, customer service, and CRM systems.
• Sound judgment, initiative, and a willingness to learn.
• Superb communication skills, both written and verbal, as well as interpersonal and time management skills.

Responsabilités

• Develop new business and strengthen customer relationships via daily outreach to prospective customers by phone, email, and other approved channels.
• Follow up promptly and consistently on website inquiries and marketing campaign leads.
• Learn customers’ purchasing needs, identify decision-makers, and recommend relevant products.
• Proactively contact existing customers to understand their needs and identify opportunities for additional business.
• Review purchasing trends and reconnect with customers whose ordering activity has declined or stopped.
• Provide knowledgeable customer support: respond to inquiries, research parts, prepare quotes and orders, and explain pricing and policies.
• Coordinate with warehouse and teams to provide updates and resolve order issues.
• Assist with product returns and warranty inquiries, keeping customers informed through resolution.

Connaissances

Organization

Outbound calls

Communication skills

Time management

Learning mindset

Outils

CRM systems

Order management software

Description du poste

Build customer relationships across the US while working with a small team that knows your name and celebrates your contributions. At Diesel Pro, we invest in our people, technology, and processes. You’ll have opportunities to share ideas, build product knowledge, and see the impact of your work.

Diesel Pro is looking for a customer-focused, motivated Inside Sales Representative to help customers find the right products, develop new business, and grow relationships with existing accounts.

You’ll be a front-line contact for customers in our e-commerce and distribution business, guiding them from their first inquiry through quotes, orders, and post-sale support. You’ll also make daily outbound calls, follow up on marketing leads, and strengthen relationships with existing customers to grow sales.

Benefits of Working at Diesel Pro:

• Quarterly performance bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Clear career development as the company scales
• Team-oriented environment
• Strong internal communication and leadership access
• Core values centered on Respect and Integrity

RESPONSIBILITIES

Develop new business and strengthen customer relationships:

• Complete daily outreach to prospective customers by phone, email, and other approved channels.
• Follow up promptly and consistently on website inquiries and marketing campaign leads.
• Learn customers’ purchasing needs, identify decision-makers, and recommend relevant products.
• Proactively contact existing customers to understand their needs and identify opportunities for additional business.
• Review purchasing trends and reconnect with customers whose ordering activity has declined or stopped.

Provide knowledgeable customer support:

• Respond to customer inquiries by phone, email, website, and other company channels.
• Research part numbers, applications, availability, and product options, working with technical specialists when needed.
• Prepare accurate quotes and orders, and explain pricing, lead times, shipping, and return policies.
• Coordinate with warehouse, purchasing, remanufacturing, and technical teams to provide updates and resolve order issues.
• Assist with new-product returns, core returns, and warranty inquiries, keeping customers informed through resolution.
• Build lasting relationships through dependable service, useful product guidance, and consistent communication.

QUALIFICATIONS

• Organization, attention to detail, and dependable follow-through.
• Comfort initiating customer conversations and making outbound calls.
• Confidence using digital tools and the ability to learn order management, customer service, and customer relationship management systems.
• Sound judgment, initiative, and a willingness to learn.
• Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills

Experience in inside sales, B2B customer service, or account development is preferred. Diesel, automotive, heavy equipment, or industrial parts knowledge is a plus.

COMPENSATION

$22 - $28 hourly

ABOUT DIESEL PRO INC

Diesel Pro distributes and remanufactures diesel engine components for customers across the United States and internationally. We focus on providing reliable diesel fuel systems, turbos, and responsive customer service to help customers keep their equipment running.

We’re a small team that values strong relationships with our customers and coworkers. We take pride in doing quality work, supporting one another, and making sure our customers have what they need.