Sales and Customer Service Representative

InjectorsDirect.com; San Luis Obispo (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

A leading parts distribution company in San Luis Obispo is seeking a Sales and Customer Service Representative. This role involves handling customer inquiries through calls, emails, and chats, with a focus on delivering high-quality service. Candidates should be detail-oriented and able to manage a high volume of calls. The position offers competitive hourly pay, performance-based bonuses, and a comprehensive benefits package including medical, dental, and vision insurance.

Qualifications

• Experience in a customer service role is preferred.
• Basic phone and computer skills required.
• Ability to handle 50+ calls per day.

Responsibilities

• Handle inbound and outbound phone calls, emails, and chats.
• Accept orders and answer customer questions.
• Address warranty issues and other concerns.

Skills

Customer service

Attention to detail

Computer skills

Communication

Tools

Salesforce

Apple products

Job description

Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Who We Are:

InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.

Sales and Customer Service Representative Job Duties:

The main function of this role is to handle inbound and outbound phone calls, emails, and chats from our customers. This means accepting orders over the phone, answering customer questions about the status of their order, and fielding calls to address warranty issues or other customer concerns. Team members are expected to be extremely detail oriented, thorough, and accurate. This role typically involves making or receiving upwards of 50 calls per day. Ability to navigate computer programs, type, and process data quickly is a must.

Experience Needed:

Our ideal candidate will have experience in a similar environment. Basic phone and computer skills (Apple products), and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required. Our team members work in a brand-new, climate-controlled office with an excellent view. Must be able to be seated, working in front of a computer for 7-8 hours per day.

What We Value:

Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day. Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times. Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed. Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.

What We Offer:

Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases. Performance based bonus opportunities Medical, Vision, and Dental Benefits 401K Retirement Plan with 4% Employer Matching Paid Holidays Paid Vacation and Sick Time A break room stocked with snacks and drinks VIP access to company sponsored events Regular team lunches and BBQ's