Inside Sales Representative

McCray Lumber & Millwork; Kansas City (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

McCray Lumber & Millwork in the Kansas City area is seeking an Inside Sales professional to handle customer inquiries, take orders, and liaise with outside reps. You will advise customers on building materials and assist in selecting products for projects.

The role emphasizes order accuracy, timely communications with departments, and maintaining professional relationships with contractors and vendors.

Qualifications

• Experience handling orders received by mail, phone, or in person.
• Ability to liaison between customers and outside sales reps.
• Familiarity with building materials sales is a plus.

Responsibilities

• Functions as liaison between outside sales reps and customers to communicate any special requests, pricing needs, marketing opportunities, or unusual circumstances.
• Sells a variety of merchandise such as lumber, hardware and building materials, by phone, fax or in person, to contractors.
• Account management for major clients.
• Return and credit processing.
• Responsible for house account sales and collection.
• Enter orders into internal accounting system.
• Answers questions and advises customer in selection of building materials and supplies.
• Sells Lumber packages including everything needed for installation and finish.
• Coordinates customer orders for delivery or will call.
• Communicates with other department managers on status of customer orders being pulled for will call or delivery.
• Communicates with venders on status of customer orders when necessary.
• Confers with production, sales, or warehouse personnel to expedite or trace missing or delayed shipments.
• Quotes lumber and hardware lists via computer.
• Manages customer inquiries, objections, questions or problems concerning billing, return goods, product or services in a timely and positive manner and recommends corrective action.
• Portrays a professional outward sales appearance common to the industry.
• Demonstrates good personal relations towards customers creating a win-win situation.

Skills

Customer service

Communication

Sales

Order processing

Job description

The Inside Sales position communicates with customers and outside sales reps and handles customer questions and complaints. Processes orders received by mail, phone, or personally from customer or

outside sales reps.

Supervisory Responsibilities:

None

Essential Job Functions:

• Functions as liaison between outside sales reps and customers to communicate any special

requests, pricing needs, marketing opportunities, or unusual circumstances.

• Sells a variety of merchandise such as lumber, hardware and building materials, by phone, fax or

in person, to contractors.

• Account management for major clients.
• Return and credit processing.
• Responsible for house account sales and collection.
• Enter orders into internal accounting system.
• Answers questions and advises customer in selection of building materials and supplies.
• Sells Lumber packages including everything needed for installation and finish.
• Coordinates customer orders for delivery or will call.
• Communicates with other department managers on status of customer orders being pulled for

will call or delivery.

• Communicates with venders on status of customer orders when necessary.
• Confers with production, sales, or warehouse personnel to expedite or trace missing or delayed

shipments.

• Quotes lumber and hardware lists via computer.
• Manages customer inquiries, objections, questions or problems concerning billing, return goods,

product or services in a timely and positive manner and recommends corrective action.

• Portrays a professional outward sales appearance common to the industry.
• Demonstrates good personal relations towards customers creating a win-win situation.