Inside Sales Representative

Electrical Source Holdings; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Electrical Source Holdings is hiring for a Full-Time Sales Support position in Jacksonville, FL. This role involves managing customer inquiries, supporting sales leads, and ensuring a high level of customer satisfaction through timely communication. Candidates should have a strong understanding of the sales cycle and robust computer skills.

To excel in this role, one needs to demonstrate strong problem-solving abilities, attention to detail, and effective communication skills. The work environment is a professional call center, adhering to safety policies while maintaining a casual attire.

Qualifications

• Must understand the sales cycle and have strong computer proficiency.
• Ability to work at a fast pace and multi-task effectively.
• Attention to detail and strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries and manage sales leads.
• Negotiate best purchase prices for new products.
• Ensure high customer satisfaction through effective communication.

Skills

Strong computer skills

Good communication skills

Ability to sell

Problem-solving abilities

Attention to detail

Ability to multi-task

Tools

Microsoft Office

Email tools

Job description

Job Summary

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries.

Category

Sales

Job Location

Jacksonville, FL, US

Position Type

Full‑Time/Regular

Essential Duties and Responsibilities

• Respond to customer inquiries to Electrical Now by phone, email or through other means.
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales.
• Source products for manufacturers not currently supplied by Electrical Now (new products).
• Negotiate best purchase price for manufacturers not regularly supplied by Electrical Now (new products).
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible.
• Correspond with customers via phone and e‑mail and respond to customers in a timely, efficient, and professional manner.
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means.
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper delivery, payment terms and other critical order information; confirm all orders with customer; perform follow‑up and order clean‑up as necessary.
• Meet minimum daily standards for quotes and other sales output expectations.
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers.
• Interact with all departments within Electrical Now to effectively meet customer commitments.
• Perform product and price maintenance in “pricetool” and other business systems; build new part numbers as needed; maintain product sourcing database.
• Assist in business system database cleanup and ongoing maintenance.
• Pro‑actively develop new business through outgoing customer calls and other means.

Metrics

• Quote: Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken

Physical Demands

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse).

Work Schedule

The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company. The schedule will generally be a 9‑hour period between the hours of 7:30 am and 5:00 pm, Monday through Friday with one half‑hour break. Up to 2 hours of overtime each day is allowed as workload permits. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

Work Environment

The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Electrical Now” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Electrical Now ID Badge and access card must be worn at all times. Electrical Now safety policies must be adhered to at all times.

Qualifications

• Must understand the sales cycle; ability to understand the Electrical Now sales cycle.
• Strong computer skills; ability to learn and understand Electrical Now computer systems to perform job tasks in an automated environment.
• Strong computer proficiency.
• Proficiency using e‑mail, the internet, Microsoft Office, and other computer tools.
• Ability to multi‑task.
• Ability to work at fast pace.
• Attention to detail.
• Problem‑solving abilities.
• Good communication skills.
• Ability to sell.