Inside Sales Representative

ADTRAN, Inc.; Huntsville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Adtran, Inc. is seeking an Inside Sales Representative to drive customer success and support the sales cycle through effective communication and organized processes.

You will manage opportunities, generate quotes, and maintain customer records in Salesforce, while collaborating with regional teams to optimize revenue and ensure a seamless post-sale experience.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 0–2 years of sales or customer service experience.
• Proficiency with Salesforce, SAP and Microsoft Excel; IT/SaaS/Networking knowledge a plus.
• Strong organizational and communication skills; ability to multi-task and resolve issues.

Responsibilities

• Collaborate with outside sales to manage the opportunity funnel within Salesforce.
• Maintain accurate accounts, leads and create new opportunities.
• Ensure accurate pricing and contract information for opportunities.
• Create timely quotes for hardware products using Salesforce CPQ and manage price lists.
• Serve as primary contact for quotes, orders status, and inquiries; coordinate with internal teams to resolve issues.

Skills

Customer service

Communication

Organization

Team collaboration

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

SAP

Microsoft Excel

PowerPoint

Job description

Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!

Job Summary

We are seeking a proactive and customer-focused Inside Sales Representative to join our team. This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem-solving. Key responsibilities include managing the opportunity funnel within Salesforce, generating accurate quotes and price lists, and maintaining up-to-date customer records. The ideal candidate will build strong relationships with customers through regular outreach, promptly address inquiries and issues, and ensure a seamless customer experience from initial contact through post-sale support. Success in this role requires attention to detail, a collaborative mindset, and a passion for delivering exceptional service.

Duties and Responsibilities

• Collaborate with outside sales representatives to manage opportunity funnel accurately and effectively within sales force
• Maintain accurate accounts and leads
• Create and maintain new opportunities
• Ensure correct pricing and contractual information is used for opportunity creation
• Work closely with regional VP’s on revenue trajectory activities
• Create and manage accurate, timely quotes for hardware products using sales force CPQ tool
• Create and manage accurate customer price lists within sales force and ensure price lists are assigned to correct accounts
• Serve as a point of contact for customers seeking information about quotes, orders status, etc.
• Collaborate with internal teams to gather necessary information and resolve issues efficiently while keeping customers informed
• Focus on acquiring new customers, retaining and growing an existing installed base of customers, prepare activity and forecast reports as requested.
• Represent the company to the customer and the customer to the company in all sales-oriented activities.
• Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtran's objectives and strategies
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company

Basic Qualifications

• Bachelor’s Degree in Business Administration, Finance, Marketing (or Electrical Engineering, Computer Engineering, Computer Science, Computer Information Science) required.
• Equivalent experience will be considered in lieu of a degree.
• 0-2 years of experience in a sales position or customer service type environment.
• Efficient with Salesforce, SAP, Microsoft Excel (specifically Word and PowerPoint) Technical ability or desire to learn IT/SaaS/Networking/Broadband/Wireless and other Telecommunications Technologies.
• Strong organizational and communication skills
• Strong customer service skills with the ability to multi-task and drive issues to resolution

Preferred Qualifications (Optional)

• Experience in Telecommunications industry preferred.
• Data analysis experience preferred.
• Any prior customer, marketing, telemarketing experience is preferred.
• Prior sales experience strongly preferred.

Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate. Adtran began operations in January 1986. Headquartered in Huntsville, Alabama, Adtran is located in Cummings Research Park - the second-largest research park in the U.S. and fourth-largest in the world. Our mailing address is 901 Explorer Boulevard, Huntsville, Alabama, 35806. Adtran, Inc. is a wholly-owned subsidiary of Adtran Holdings, Inc. (NASDAQ:ADTN and FSE: QH9). Find out more at adtran.com, or follow our story on LinkedIn and Twitter.