Expert Services Engineer Customer New Product Introduction

Adtran Networks sp. z o.o.; Huntsville (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Adtran, headquartered in Huntsville, Alabama, is hiring an Expert Services Engineer CNPI to lead the introduction of new product releases for Access & Aggregation products, educating services teams worldwide and delivering customer demos. The role requires deep telecom experience, strong English, and willingness to travel. You will work with CNPI, Product Management, R&D, and SVT to ensure timely launches and high customer satisfaction.

Qualifications

• 10+ years of telecoms technology experience.
• Extensive knowledge of Adtran Access & Aggregation products.
• Strong project management, communication, and presentation skills.
• Fluency in English.

Responsibilities

• Introduce new features for BBA products and enable services teams worldwide.
• Serve as technical gateway to other departments for What is New.
• Deliver new products from Adtran Engineering to internal and external customers.
• Coordinate and support early customer demos and trials of new releases.
• Identify equipment, tooling and skill needs for new releases.
• Prepare lifecycle milestone reviews with CNPI director.

Skills

10+ years telecoms experience

Adtran Access & Aggregation knowledge

Fluent in English

Education

Tech degree in Electronics or Telecommunication

Job description

Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!

The Expert Services Engineer Customer New Product Introduction (CNPI) will be responsible for the introduction of product releases of Access & Aggregation products like SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and further new products in the Broadband Access (BBA) area. The focus is on introducing new features to customers and to the Services teams. You will work hand in hand with colleagues in CNPI but as well with Product (Line) Management, designers, R&D, and SVT to develop the product knowledge and to generate training material. You will educate Services teams worldwide and provide early customer demos.

Responsibilities

• Introduction of new features for BBA products
• Technical gateway from Services to other departments for all “What is new”
• Deliver new products from Adtran Engineering to internal and external customers
• Enable the Services teams globally on new products/technologies
• Coordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDA
• Drive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and Engineering
• Contribute to the Release Project Team during the entire lifecycle
• Identify equipment, tooling and skill requirements for new releases
• Verify fix readiness for customer reported defects with PSS/R&D
• Prepare lifecycle milestone review meetings and align with the CNPI director
• Establish yourself as the key contact for all product and service specific questions from internal customers
• Upload software releases to the Customer Portal

Requirements

• 10y+ experience in telecoms technology
• Excellent knowledge and working experience in Adtran Access & Aggregation
• Technical degree in Electronics or Telecommunication is desired
• Excellent project management, communication, and presentation skills
• Having a good network with other departments and willingness to enlarge it day by day is a great advantage
• Ability to approach topics analytically
• Ability to explore high priority topics and drive them forward
• Fluent in English
• Ability and willingness to travel worldwide for business activities like enabling classes and early customer demo support

Compensation and Benefits for the site in Poland

• Stable employment conditions based on an employment contract (turnover rate below 4%)
• 1 additional vacation day for all, and 1 extra after 10 years being with us
• Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)
• English lessons during working hours
• Internal training program to support your training needs
• Paid employee referral program
• Multisport Card
• 3% employer contribution to PPK
• Private Health Care at Medicover (extended package for employees and possibility to enroll family members)
• Strong collaborative and friendly work culture
• Access to various sports activities and events
• Modern office (well-equipped gym and playroom) close to the SKM/PKM stations

Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere.

At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate.

Adtran began operations in January 1986. Headquartered in Huntsville, Alabama, Adtran is located in Cummings Research Park - the second-largest research park in the U.S. and fourth-largest in the world. Our mailing address is 901 Explorer Boulevard, Huntsville, Alabama, 35806.

Adtran, Inc. is a wholly-owned subsidiary of Adtran Holdings, Inc. (NASDAQ:ADTN and FSE: QH9). Find out more at adtran.com, or follow our story on LinkedIn and Twitter.