Inside Sales Representative

marmon; Hartselle (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Cerro Wire LLC is seeking an Inside Sales Representative to support pricing, quotes, and customer interactions. You will collaborate with Sales Directors to set quote levels and communicate with reps and customers on pricing and availability.

The role requires experience in customer service or inside sales within a manufacturing environment, plus proficiency in Windows Office and Sage ERP. Equal opportunity employer with room for growth.

Qualifications

• Associates degree with three years of Customer Service or Inside Sales experience in manufacturing.
• Bachelor's degree preferred (Business, Finance, or related field).

Responsibilities

• Develop a thorough understanding of Cerrowire's products, systems, and quoting processes
• Present pricing and manage quote creation, including complex requests
• Maintain ongoing communication with customers and reps regarding pricing and availability
• Coordinate with production and shipping departments to verify product availability and lead times
• Track and communicate customer feedback and market intelligence to the broader sales and management teams
• Monitor and process orders into the system, ensuring all details are accurate and up to date
• Provide backup support for team members as needed
• Proactively identify and resolve internal or customer-facing issues through cross-departmental coordination
• Maintain detailed records of communications, issues, and resolutions
• Serve as a backup for customer service representatives when they are out of the office
• Other duties as assigned

Skills

Customer service

Inside sales

Pricing negotiation

Quote management

Analytical skills

Attention to detail

Multitasking

Team player

Education

Associate degree

Bachelor's degree preferred

Tools

Windows Office Suite

Sage ERP

Job description

Cerro Wire LLC

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Summary Description of Position

The Inside Sales Representative plays a vital role in ensuring a high level of service for Cerrowire manufacturers' reps and customers. The Inside Sales Representative works hand in hand with the Sales Directors in setting levels for quotes and communicating with Reps and Customers on pricing.

This role supports internal and external customers by managing quotes, negotiating pricing based on daily commodity fluctuations, processing orders, advising lead times for quotes, and maintaining proactive communication across departments. Key to success in this position is the ability to present pricing confidently, gather and share market intelligence, and manage complex quoting scenarios.

Effective Inside Sales Representatives help ensure that customer needs are met efficiently and accurately, contributing to a smooth sales and fulfillment process. The role requires continuous coordination with production, shipping, and customer service to confirm product availability and delivery timelines and serves as a central hub for ensuring details are properly tracked and communicated.

Minimum Requirements and Qualifications

• Associates degree with three years of Customer Service or Inside Sales experience in a manufacturing environment required. Bachelor's degree preferred (Business, Finance, or related field preferred).
• Proficiency in Windows Office Suite products
• Proficient with Sage ERP Products preferred
• Demonstrated analytical skills
• Demonstrated organizational skills
• Proven attention to detail
• Excellent verbal and written communication skills
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment

Major Responsibility Areas and Duties

• Develop a thorough understanding of Cerrowire's products, systems, and quoting processes
• Present pricing and manage quote creation, including complex requests, to ensure accuracy and strategic alignment
• Maintain ongoing communication with customers and reps regarding pricing and availability
• Coordinate with production and shipping departments to verify product availability and lead times
• Track and communicate customer feedback and market intelligence to the broader sales and management teams
• Monitor and process orders into the system, ensuring all details are accurate and up to date
• Provide backup support for team members as needed
• Proactively identify and resolve internal or customer-facing issues through cross-departmental coordination
• Maintain detailed records of communications, issues, and resolutions
• Serve as a backup for customer service representatives when they are out of the office
• Other duties as assigned

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.