Inside Sales Representative

TVH; Grayslake (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Professional development opportunities

401(k) with company matching

On-site health clinic

On-site preschool

Restaurant on-site

Job summary

TVH is seeking an Inside Sales Representative to build and maintain strong customer relationships and identify new sales opportunities in Grayslake, IL or Olathe, KS. You will handle inbound and outbound calls, qualify leads, and support corporate accounts to meet sales targets.

You will use ERP and CRM systems, process credit card transactions, and collaborate with cross-functional teams in a hybrid work environment.

Qualifications

• 3 years of work experience in a Customer Support or inside sales role.
• Understanding of material handling and industrial parts industry.
• Experience with inside sales techniques including cold calling and qualification.
• Ability to handle credit card processing.
• Proficiency with ERP and CRM systems.

Responsibilities

• Grow and maintain customers including inbound/outbound calls and meet daily outbound goals.
• Identify customer needs and present appropriate products and services.
• Build and foster relationships to support sales objectives.
• Navigate ERP/CRM to check price/availability and enter feedback.
• Notify customers of backorders and provide delivery dates.
• Collect claims information and enter into sales systems.

Skills

Customer relationship

Sales knowledge

Cold calling

Credit card processing

Tools

ERP

CRM

Job description

Inside Sales Representative

Full-time | Sales | Location – Grayslake, ILor Olathe, KS

As an Inside Sales Representative, you will be responsible for building and maintaining strong customer relationships while proactively identifying and developing sales opportunities. You will deliver regular, consistent, and value-added communication to support and enhance partnerships with corporate accounts.

YOUR ROLE AND RESPONSIBILITIES

• Grow and maintain customers including taking inbound and making outbound calls to a variety of existing and potential customers, while meeting the minimum outbound talk time required daily
• Leverage knowledge of domestic sales processes and material handling and industrial parts to identify customer needs, present all appropriate products and services
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items
• Notify customer of all backordered items and provide delivery dates
• Communicate with customers to gather claims information as needed and enter the information into company sales systems

HOW TO SUCCEED

• Must possess a minimum of 3 years’ work experience in a Customer Support or other applicable customer service/inside sales role
• Demonstrate proficient understanding material handling and industrial parts industry, parts, customers, suppliers and vendors
• Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition
• Demonstrate proficient knowledge and ability to handle credit card processing
• Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.