Inside Sales Representative

CSS; Gray (TN); On-site; USD 40,000 - 64,000; Full time

Job summary

CSS is seeking a Representative - Inside Sales to engage with existing customers, increase product and service sales, and enhance the customer buying experience.

You will handle orders via email and telephone, qualify opportunities, and work with outside sales to meet targets. The role includes a base salary plus commission and requires 2–4 years of sales experience and strong MS Office skills.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• Sales and sales administration knowledge with 2–4 years' experience.
• Proficiency in Microsoft Office and basic computer skills.
• Strong verbal and written communication; detail oriented.
• Ability to travel 0%–25% as needed.

Responsibilities

• Obtains orders via email and phone, verifies items, and records orders.
• Suggests related items to increase order value and reviews buying history.
• Owns and develops opportunities passed from marketing and outside sales.
• Identifies ways to improve processes and expedite quotes.
• Tracks orders and ensures on-time delivery and backorders are managed.
• Reports industry trends and customer feedback to management.

Skills

Sales experience

Microsoft Office

Communication skills

Multitasking

Team player

Independent work

Travel flexibility

Education

High School Degree or Equivalent

Bachelor's degree

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

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