Inside Sales Representative II Inside Sales

Builders FirstSource; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Builders FirstSource, America's largest supplier of building materials, is seeking motivated Inside Sales/Customer Service personnel to support retail and contractor customers, process orders, and prepare quotes. You will assist with product selection, pricing, and delivery coordination while expanding business with current clients.

You will work in a fast-paced environment, leveraging knowledge of products and industry practices, and will participate in training to stay current on local codes

Qualifications

• High school diploma or GED is required.
• 1 year of sales experience or equivalent mix of education and experience.
• Strong verbal and written communication skills are essential.
• Proficiency with Office Suite and basic sales tools.
• Ability to learn product lines, pricing, and estimating formulas.

Responsibilities

• Assist walk-in customers and respond to phone/email inquiries with product recommendations and pricing.
• Provide quotes, takeoffs, estimates for large packages, and enter orders in the system.
• Coordinate production and delivery scheduling with store operations.
• Identify opportunities to expand business with existing customers and research potential new customers.
• Maintain knowledge of safety procedures and company products; participate in training as needed.
• Support other Inside Sales Representatives and assist with store duties as required.

Skills

Sales experience

Customer service

Verbal and written communication

Detail orientation

Office software proficiency

Education

High School diploma or GED

Tools

Office Suite

Material handling equipment knowledge

Job description

Ignite Your Career at Builders FirstSource

Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, is looking for passionate individuals to join our team. We help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers. Troubleshoots order processing issues to ensure customer satisfaction. Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.

Essential Duties and Responsibilities

• Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.
• Schedules the production and delivery of orders with store operations.
• Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
• Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
• May participate in coordinating and conducting customer workshops.
• Provides assistance to less experienced Inside Sales Representatives.
• May assist with store housekeeping, signage, stocking, inventory control and other related activities.
• Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
• Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
• Carries out other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

• High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.
• Competencies
• Knowledge of company products, competitor's products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong verbal and written communication skills
• Strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficiency in Office Suite
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone].