Inside Sales Representative

USA.Plansee USA LLC; Franklin (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

FSA

Life & disability

401K with match

Paid time off

Bonus plan

Job summary

Plansee USA LLC in Franklin, USA, seeks an experienced customer service professional to manage orders, quotes and exports in SAP/PLM. You will collaborate across Sales, R&D, Engineering, and Production to ensure accurate specifications and timely delivery, while maintaining high customer satisfaction through strong communication.

Applicants should have 5+ years in manufacturing customer service, familiarity with SAP/S4, and willingness to travel up to 10%.

Qualifications

• 5+ years customer service experience in manufacturing.
• Strong verbal and written communication.
• Excellent organizational and time management.
• Ability to read drawings and understand specs.
• Dependable, positive attitude; works independently in fast-paced environments.
• Detail-oriented, multitasker, energetic, forward-thinking.
• Self-motivated with initiative.
• Knowledge of SAP/S4; training provided.
• Background in metals/materials industry a plus.
• Willingness to travel up to 10%.
• US citizenship or permanent resident status; ITAR eligibility.

Responsibilities

• Order and quote entry in SAP: ensure accurate, timely capture of customer orders and specifications.
• Collaborate with Sales, R&D, Engineering, Estimating, Quality, Logistics and Production to align requirements and resolve issues.
• Lead contract reviews to ensure compliance with customer expectations, capabilities, ITAR/DPAS and identify risks.
• Serve as primary contact for customer orders; manage requests and communicate/implement changes via SAP and PLM.
• Assist sales with inquiries and quotation processes; provide timely, accurate responses.
• Build relationships with aerospace/defense customers and address inquiries to maintain high CSI.
• Maintain project records in SAP/PLM; provide status reports and ensure regulatory compliance.

Skills

Customer service

Communication

Time management

Reading drawings

SAP familiarity

Travel readiness

Compliance awareness

Tools

SAP/S4

Job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum. At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components—leveraging decades of precision manufacturing and engineering excellence. Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Exempt

RESPONSIBILITIES

• Order and Quote Management and Entry: Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly
• Cross-Functional Collaboration: Interface with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production teams to align on customer requirements, resolve issues, and ensure project success
• Contract Reviews: Lead compliance culture by conducting thorough reviews of contracts and ensure compliance with customer expectations, company capabilities, export control requirements (e.g., ITAR, DPAS), identify and highlight potential risks
• Customer Communication: Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems
• Sales Support: Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensure timely and accurate responses to customer inquiries
• Customer Engagement: Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI)
• Documentation and Reporting: Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements

QUALIFICATIONS

• 5+ years of customer service experience in a business environment - preferably manufacturing
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to read drawings and understanding customer specifications
• Dependable, positive attitude, ability to work independently and in fast paced environment
• Attentive to detail, multitasker, energetic, and forward thinking
• Demonstrates an initiative for success and must be self-motivated
• Knowledge of SAP/S4 or similar operating system is a plus but will train
• Background in materials or metal industry is a plus but will train
• Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites
• Due to ITAR requirements, applicants must be authorized to access export-controlled information without a license; US Citizen or Permanent resident

BENEFITS

• Medical - 90% paid for with 100% reimbursement on deductible
• Dental
• Vision
• Flexible spending accounts
• Company paid life and disability insurance
• 401 K w/ company match
• Time off Benefits
• Pay range: $55,000-$70,000 + Bonus plan

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.