Inside Sales Representative

M&M Manufacturing Company; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

M&M Manufacturing is seeking a seasoned customer support professional in the United States to handle complex inquiries and provide expert solutions across billing, technical, and contract issues. The role requires deep product knowledge and a track record of navigating non-routine questions with minimal escalation.

Ideal candidates will have 5+ years of experience, work under general direction, and contribute to a team that serves internal and external customers.

Responsibilities

• Supports external or internal customers with complex issues.
• Answers non-routine questions requiring deviation from standardized procedures and solves complex customer billing, technical, and contract issues.
• Requires extensive knowledge of the company's products and services and typically has more than 5 years of experience.

Job description

M&M Manufacturing

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Supports external or internal customers with complex issues. Answers non-routine questions that require deviation from standardized procedures. Investigates, analyzes, and solves complex customer billing, technical, and contract issues. Requires extensive knowledge of the company's products and services. Typically has more than 5 years of experience and works under general direction. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Supports external or internal customers with complex issues. Answers non-routine questions that require deviation from standardized procedures. Investigates, analyzes, and solves complex customer billing, technical, and contract issues. Requires extensive knowledge of the company's products and services. Typically has more than 5 years of experience and works under general direction. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.