Inside Sales Representative

Liberty Roofing Pros LLC; Erie (Erie County); On-site; USD 42,000 - 70,000; Full time

Job summary

A local roofing services company in Erie is seeking an inside sales representative to manage the complete customer journey from leads to project completion. The successful candidate will possess 2–4 years of sales experience and will thrive in a team-oriented environment, focusing on customer service and satisfaction. Responsibilities include responding to leads, conducting consultations, and preparing proposals. Competitive candidates should have strong communication skills and experience with CRM tools.

Qualifications

• 2–4 years of experience in inside sales, customer service, or project coordination.
• Proven ability to meet sales goals while maintaining high customer satisfaction.
• Highly organized with the ability to manage multiple priorities.
• Experience using CRM tools (HubSpot, Salesforce, or similar).
• Highly organized with the ability to manage multiple priorities.
• Collaborative, team-oriented mindset.
• Customer-focused with a passion for service and relationship-building.
• Bachelor’s degree in Business, Marketing, or related field preferred (or equivalent experience).

Responsibilities

• Respond to inbound leads quickly and maintain accurate CRM records.
• Conduct needs-based consultations to recommend tailored solutions.
• Prepare and present detailed proposals, pricing, and scopes of work.
• Track sales performance metrics and participate in continuous improvement.
• Guide customers through contracts, timelines, and payment processes.
• Serve as the primary point of contact throughout the project lifecycle.
• Communicate key details to production teams and support quality assurance.
• Track sales performance metrics and participate in continuous improvement.
• Follow up post-project to gather feedback, reviews, referrals, and upsell opportunities.
• Manage outside sales schedules and ensure processes align with company standards.

Skills

Inside sales experience

Customer service skills

Project coordination

Strong communication

Presentation skills

Organizational skills

Team-oriented mindset

Relationship-building

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM tools (HubSpot, Salesforce, or similar)

Salesforce

Job description

Liberty Roofing Pros is a locally owned roofing and exterior services company serving Western Pennsylvania, Eastern Ohio, and Northwestern West Virginia. Since 2017, we’ve built our reputation on quality workmanship, honest communication, and reliable service.

We specialize in residential and commercial roofing, gutter installation, siding, and storm damage solutions. Our team is committed to protecting our customers’ homes and businesses while delivering a professional, straightforward experience from start to finish.

At Liberty Roofing Pros, we value integrity, accountability, and people who take pride in their work. We’re growing and looking for motivated individuals who want to grow with us.

About the role

In this office-based sales role, you’ll manage the full customer journey—from inbound lead to completed project—for roofing, siding, gutters, and related exterior services. This position is ideal for a consultative seller who thrives on responsiveness, organization, and collaboration. You’ll work closely with sales, production, and operations teams to drive revenue while delivering an exceptional customer experience.

What you'll do

• Respond to inbound leads quickly, qualify prospects, and maintain accurate CRM records
• Conduct needs-based consultations to recommend tailored solutions
• Coordinate contactless or on-site inspections with internal teams
• Prepare and present detailed proposals, pricing, and scopes of work
• Guide customers through contracts, timelines, and payment processes
• Serve as the primary point of contact throughout the project lifecycle
• Communicate key details to production teams and support quality assurance
• Track sales performance metrics and participate in continuous improvement
• Follow up post-project to gather feedback, reviews, referrals, and upsell opportunities
• Manage outside sales schedules and ensure processes align with company standards

Qualifications

• 2–4 years of experience in inside sales, customer service, or project coordination
• Proven ability to meet sales goals while maintaining high customer satisfaction
• Strong communication and presentation skills
• Experience using CRM tools (HubSpot, Salesforce, or similar)
• Highly organized with the ability to manage multiple priorities
• Collaborative, team-oriented mindset
• Customer-focused with a passion for service and relationship-building
• Bachelor’s degree in Business, Marketing, or related field preferred (or equivalent experience)