Inside Sales Representative

Best Veterinary Solutions, Inc.; Ellsworth Township (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Inside Sales Representative at Best Veterinary Solutions, Inc. assists customers by providing products, services, and solutions to maximize operational output. The role requires subject matter knowledge of BVS products and water solutions, and a professional demeanor with internal and external customers.

You will manage the sales cycle, build relationships, create clear proposals, coordinate with departments, and ensure timely delivery and customer satisfaction. Travel up to 15% is expected.

Qualifications

• Must be able to travel up to 15% for on-site meetings.
• Proficient with Microsoft programs and sales ordering systems.
• Excellent communication and cross-department collaboration.
• Detail-oriented with strong organizational skills.

Responsibilities

• Maintain professional interactions with customers and stakeholders.
• Stay current on industry products and proper administration.
• Build relationships throughout the sales cycle and provide after-sales support.
• Represent regulated animal products and ensure compliance.
• Track leads, log activities, forecast sales.
• Prepare proposals/quotations and upsell.
• Collaborate to set pricing levels.
• Follow up to ensure customer satisfaction and overdue accounts.
• Coordinate with Sales, Warehousing, Transportation for timely delivery.
• Support other reps and perform related duties.

Skills

Travel up to 15%

MS Office

Communication skills

Attention to detail

Organizational skills

Professionalism

Multitasking

Team collaboration

Customer service

Adaptability

Tools

Microsoft Office

Sales ordering systems

Job description

Description

The Inside Sales Representative assists customers in their operation with the goal of maximizing their operational output by providing products, services, and solutions to meet their needs. Also serves as a subject matter expert for BVS products and water solutions using knowledge to assist customers with any questions and technical needs they have for the product. This position is responsible for maintaining a high level of professionalism with internal and external customers and works to establish a positive rapport with others.

Responsibilities

• Ensure all interactions with customers, leads, and other stakeholders are professional, ethical, and embody BVS core values.
• Stays current on knowledge of industry products uses and proper administration of those products.
• Build and maintain relationships with customers by engaging with them throughout the sales cycle and providing after-sales support and keeping regular contact with to ensure products and service are at of the highest quality and resolving any complaints in a timely manner.
• Represent all regulated animal products as labeled. Off label recommendations are restricted to Veterinarians with valid PCR.
• Track leads, log calls/activities, move sales cycle, and report/forecast
• Develop clear and effective written proposals/quotations for current and prospective customers. Up-sell and sell additional products/services to customers.
• Collaborate with colleagues and management on company goals, vision, and reflection of new or lost sales.
• Make follow-up calls to ensure that customers are satisfied with their purchase or when accounts are past due.
• Communicates with Sales, Warehousing, and Transportation departments to ensure correct products are scheduled to be delivered in a timely manner.
• Works closely with other Sales Representatives to determine and set appropriate pricing levels for customers in the system.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities

• Ability to regularly travel up to 15%. For example: on-site customer meetings, regional industry events, etc.
• Proficient to advanced computer and relevant application skills required. Microsoft programs, sales ordering systems, etc.
• Advanced communication skills for internal collaboration and external sales. Ability to “bridge” multiple departments for customer success, including purchasing, transfers, and transportation. Multi-tasking is a common responsibility.
• Attention to Detail. For products (varying sizes) and prices across multiple customer levels
• Excellent organizational, planning, and follow-up skills.
• Ability to demonstrate professionalism when interacting with customers, team members, and vendors.
• Must be able to handle multiple tasks and effectively work independently.
• Must have the ability to work collaboratively with others as part of the team.
• Service-oriented and able to resolve customer concerns.
• Willing to embrace an ever-changing environment.