Inside Sales Representative

FCX Performance; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K with company match

Professional development and training

Team oriented company culture

Job summary

A leading process flow control company is seeking an Inside Sales Representative in Columbus, OH. The ideal candidate will have a Bachelor's degree and 1-3+ years’ experience in customer service, preferably in an inside technical sales role. Responsibilities include selling products, processing orders, and maintaining customer satisfaction in a team-oriented environment. The role offers competitive pay and benefits, including 401K, professional development, and a supportive culture.

Qualifications

• 1–3+ years’ experience in Customer Service related Industry preferred.
• Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor is a plus.

Responsibilities

• Sell company products and services to customers by processing orders and providing technical information.
• Maintain responsibility of orders from quotation to collection.
• Negotiate pricing and delivery with vendors when necessary.
• Maximize gross margin by ensuring excellent service and problem solving.

Skills

Customer service

Technical sales

Problem solving

Communication

Education

Bachelor's Degree

Job description

COME FOR THE JOB-STAY FOR THE CAREER! INSIDE SALES REPRESENTATIVE! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN COLUMBUS, OH!

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound‑Inside Sales Representative with FCX Performance/Simco, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Benefits

In addition to competitive pay and all the benefits you’d expect from an industry leader, you will also enjoy:

• 401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.
• A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it’s called work for a reason but have fun in the process
• Join a local team with company backing

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi‑tasking environment.
• Maintain responsibility of orders from quotation to collection:
  • Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
  • Respond to customer inquiries.
  • Process customers’ orders and send order acknowledgements.
    • Review customer purchase orders for special conditions/documentation.
  • Check availability and verify ship dates.
  • Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner. Locate product and create purchase orders. Follow‑up with vendors to ensure timely delivery.
• Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.).
• Maximize gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Review open customer order reports and take action on open items, specifically those items that may be at risk in meeting the customer’s promised delivery date.
• Other duties as assigned by Management.

Preferred Education/Experience

• Bachelor’s Degree preferred.
• 1–3+ years’ experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.

Equal Employment Opportunity Statement

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.