Inside Sales Representative

Applied Industrial Technologies; Grand Rapids (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Insurance benefits

Tuition reimbursement

Career development opportunities

Team-oriented culture

Job summary

Applied Industrial Technologies is seeking an Inside Sales Representative for its Grand Rapids, MI location. This full-time permanent role involves engaging with customers to identify their process flow control needs, providing solutions, and delivering exceptional customer service.

The ideal candidate will have a strong sales aptitude, technical sales knowledge, and preferably a Bachelor’s degree. The position offers professional development and a supportive team culture, along with competitive pay and benefits.

Qualifications

• 1-3+ years experience in Customer Service related Industry preferred.
• Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor is a plus.

Responsibilities

• Sell company products and services to customers by processing orders and inquiries.
• Maintain responsibility for orders from quotation to collection.
• Review customer purchase orders for special conditions/documentation.

Skills

Customer service skills

Sales aptitude

Technical sales knowledge

Education

Bachelor's Degree

Job description

COME FOR THE JOB-STAY FOR THE CAREER! INSIDE SALES REPRESENTATIVE! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN GRAND RAPIDS, MI!

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/CFP, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:

• A lasting career – career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it's called work for a reason but have fun in the process
• Join a local team with company backing

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
  • Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
  • Responds to customer inquiries.
  • Processes customers' orders and send order acknowledgements.
• Review customer purchase orders for special conditions/documentation:
  • Checks availability and verifies ship dates.
  • Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls).
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management.

Preferred Education/Experience

• Bachelor's Degree preferred.
• 1-3+ years experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.