Strategic Accounts Inside Sales

Applied Industrial Technologies; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K with company match

Insurance

Time off

Employee assistance

Tuition reimbursement

Professional development and training

Team oriented company culture

Job summary

Applied Industrial Technologies seeks a Strategic Accounts Inside Sales Representative in Columbus, OH. You will build relationships with customers and provide solutions for their process flow control needs while ensuring customer satisfaction and retention.

The ideal candidate has 3+ years in Customer Service, preferably in a technical sales environment. The position offers competitive pay, benefits, and career advancement opportunities within the company.

Qualifications

• 3+ years' experience in Customer Service in a related Industry.
• Experience as an Inside Technical Sales/Customer Service role is a plus.

Responsibilities

• Sell company products and services to customers, processing orders and inquiries.
• Maintain responsibility for orders from quotation to collection.
• Communicate effectively as a member of the inside sales team.

Skills

Customer Service

Technical Sales

Education

High School Diploma or equivalent

Technical or Bachelor's Degree

Tools

FCX and vendor supplied tools/software

Job description

Preferred location for this role is Columbus, OH, however, we are open to discussing other branch locations across the country

COME FOR THE JOB-STAY FOR THE CAREER! STRATEGIC ACCOUNTS INSIDE SALES REPRESENTATIVE!

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Strategic Accounts Inside Sales Representative with FCX Performance, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it's called work for a reason but have fun in the process

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
  • Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
  • Responds to customer inquiries.
  • Processes customers' orders and send order acknowledgements.
    • Review customer purchase orders for special conditions/documentation
  • Checks availability and verifies ship dates.
  • Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management.
• Flexible scheduling may be required to accommodate West Coast customer needs.

Position Requirements

• HS Diploma or equivalent required; Technical or Bachelor's Degree Preferred.
• 3+ years' experience in Customer Service in related Industry; experience as an Inside Technical Sales/Customer Service role a plus.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.