Inside Sales Representative

Hose Master, LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Hose Master, LLC in Cleveland, OH is seeking a Sales Representative to provide daily sales and customer service for flexible metal piping products. The role involves interacting with customers via phone and email, reactivating accounts, and ensuring order processing.

The ideal candidate should have 1–3 years of direct sales experience, strong communication skills, and proficiency with ERP and CRM systems. This is a full-time position focused on maintaining and growing customer relationships.

Qualifications

• 1–3 years of direct sales experience, primarily phone-based.
• Experience in a high-volume manufacturing inside-sales environment.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Conduct sales outreach and follow-up using phone and email.
• Process orders: enter, monitor, and confirm timely shipment.

Skills

Direct sales experience

Phone-based sales

Communication skills

Problem-solving abilities

Technical aptitude

Tools

ERP systems

CRM systems

MS Office

Job description

Overview

Hose Master is a family‑owned company with 42+ years of stability, headquartered in Cleveland, OH, with regional facilities in Houston, TX; Atlanta, GA; and Reno, NV. We manufacture flexible metal hoses and expansion joints entirely in the USA. As a Sales Representative, you will provide daily sales and customer‑service support for our flexible metal piping products, engaging customers via phone and email, reactivating inactive accounts, recruiting new customers, and ensuring timely order processing.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Conduct sales outreach and follow‑up using phone and email.
• Offer product information, pricing, and proposals to customers.
• Process orders: enter, monitor, and confirm timely shipment.
• Resolve quotes, orders, and invoice issues.
• Apply the “STAMPED” method to determine customer order requirements.
• Develop and grow assigned accounts, nurturing strategic relationships.
• Partner with outside sales and management to meet territory goals.
• Complete targeted sales campaigns assigned by management.
• Report customer and market developments to field sales partners and management.
• Stay current on product, service, and industry developments.

Qualifications

• 1–3 years of direct sales experience, primarily phone‑based.
• Experience in a high‑volume manufacturing inside‑sales environment.
• Preferred knowledge of hoses and related products.
• Proficiency with ERP, CRM, phone, and web‑based systems.
• Strong verbal and written communication skills.
• Ability to work independently and make decisions on behalf of customers.
• Proficient with MS Office.
• Excellent problem‑solving and decision‑making abilities.
• Demonstrated expertise in servicing customers and building strategic relationships.
• Some technical aptitude and comfort with numeric data.

CORE VALUES

• Honesty
• Fairness
• Integrity
• Kindness
• Respect
• Reliability
• Responsibility
• Customer Focus
• Quality Minded
• Continuous Improvement
• Passion

Physical Requirements

Primarily office work, sitting at a desk or computer terminal. Duties may require standing, walking, talking, hearing, and using hands to handle tools or controls. Occasional shop‑floor presence for order coordination is necessary. Vision: close vision and ability to adjust focus.

EEO Statement

Hose Master is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.