Inside Sales Representative

HELP Plumbing, Heating and Air Conditioning; Cincinnati (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Growth Opportunities

Health Insurance

Paid Time Off

Job summary

HELP Plumbing, Heating and Air Conditioning is looking for an Inside Sales Representative to be the vital link between customers and the sales team. You will handle inbound and outbound inquiries, schedule appointments, follow up with customers, and assist the sales process to drive satisfaction and results.

You will collaborate with sales, installation, and service teams to ensure smooth transitions from sale to service, while maintaining a customer-first approach and contributing to lead

Qualifications

• High school diploma required; associate degree in business or marketing a plus
• 1-3 years in sales support or coordination, HVAC preferred
• Excellent organizational and communication skills
• Proficiency with Microsoft Office and CRM software; Service Titan a bonus
• Customer-first mindset with strong service orientation

Responsibilities

• Manage inbound and outbound customer interactions and drive satisfaction
• Schedule appointments and optimize field reps' routes and timing
• Coordinate each salesperson's schedule to keep the pipeline full
• Reconnect with potential customers via outbound calls to rekindle interest
• Follow up after installations to ensure satisfaction and address concerns
• Serve as primary customer contact and guide them through the sales process
• Maintain clear communication with internal/external stakeholders
• Collaborate with installation/service teams for smooth handoffs
• Share insights with marketing to improve lead quality and campaigns
• Identify process improvements to increase sales efficiency

Skills

Communication

Organizational skills

Microsoft Office

CRM software

Education

High school diploma

Tools

Service Titan

Job description

Job Summary

We're seeking a motivated

Job Summary

We're seeking a motivated Inside Sales Representative to serve as a key connection between our customers and sales team, delivering a seamless and positive experience from first contact through close. In this role, you'll manage inbound and outbound customer interactions, schedule appointments, conduct follow-up calls, and support the sales process to drive customer satisfaction and results.

Key Responsibilities

• Partner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.
• Schedule appointments with precision, ensuring our sales reps have the best possible routes and timing for success.
• Coordinating each salesperson's schedule, making sure their pipeline is full and their time is being utilized to its maximum potential.
• Reconnect with potential customers through outbound calls, reigniting their interest in our top-notch HVAC services.
• Follow up after installations to ensure complete satisfaction, address any concerns, and build strong, lasting relationships.
• Serve as the primary contact for customers, answering their questions and guiding them through the sales process.
• Keep communication lines open and clear, ensuring customers feel supported every step of the way.
• Work closely with our installation and service teams to ensure a seamless transition from sale to execution.
• Share valuable insights with our marketing team to enhance lead quality and campaign effectiveness.
• Continuously seek out ways to improve our processes, contributing to a more efficient and effective sales operation.

Qualifications & Requirements

• A high school diploma (an associate degree in business or marketing is a plus!).
• 1-3 years of experience in sales support or coordination, ideally in HVAC or a related field.
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and experience with CRM software (Service Titan experience is a bonus!).
• A customer-first mindset with a passion for delivering outstanding service.

Benefits

• Competitive Pay: Your experience matters, and so does your performance. We offer a salary that reflects both.
• Growth Opportunities: Be part of a team that values continuous improvement and professional development.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more perks that make a difference in your life.
• Dynamic Work Environment: You'll be in an office environment working with a motivated team.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#HLP2

Pay Range: $50,000 USD - $80,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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