Inside Sales Representative

Onco360 Oncology Pharmacy; Buffalo (NY); Remote; USD 55,000 - 70,000; Full time

Job summary

A leading oncology pharmacy is seeking an Inside Sales Representative to manage a designated territory and provide prescriber education regarding their products. This remote role requires strong sales and communication skills and offers a salary range of $55k to $70k annually.

Qualifications

• 2 years’ pharmacy or healthcare sales experience preferred.
• Experience with oncology drugs and providers desirable.
• Proficient in data entry and CRM software.

Responsibilities

• Manage designated territory for prescriber education and care coordination.
• Collaborate with sales to achieve monthly and quarterly sales goals.
• Document interactions with prescribers and manage communications.

Skills

Communication skills

Organizational skills

Consultative communication

Results-driven

Job description

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology, and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities, and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides opportunities for both professional and personal growth.

Salary range: $55k-$70k annually

Summary:

Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This role acts as a single point of contact, assisting prescribers in evaluating referrals and performing care coordination to meet service level requirements. This is typically done in coordination with a mirrored outside sales representative. The targeted customers include physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within hospital and community oncology settings.

This position is home-based with minimal travel as required and includes the following responsibilities:

Regional Director Major Responsibilities:

• Seek opportunities for prescriber experience process improvement and collaborate with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
• Achieve call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
• Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the targeted regional territory.
• Assist with sales escalations and communicate routinely with field sales representatives about prescriber or patient experience details.
• Support education and delivery of key messages and product presentations, including initiatives like Selling our Success, drug launches, etc., to meet performance requirements.
• Forward calls related to clinical information (e.g., dosing, adverse events, counseling) to Staff Pharmacists.
• Document updates and patient/physician interactions meticulously in each patient's profile and/or CRM.
• Handle customer complaints with discretion and judgment, documenting and forwarding issues appropriately.
• Manage prescriber communication preferences.
• Nurture and manage prescriber relationships to enhance loyalty and retention.
• Use the SPOC Tool to ensure prescriptions are processed efficiently throughout the workflow.
• Assist operations staff and prescriber offices with prior authorizations and coordinate follow-ups.
• Ensure timely communication of prescription renewals to maintain continuity of care.
• Collaborate with sales to meet monthly, quarterly, and annual sales goals.

Regional Director Qualifications:

• 2 years’ retail or specialty pharmacy technician experience preferred, with familiarity in pharmacy terminology, billing, SIG codes, medication names, and IV dosage calculations.
• 2 years inside or outside sales experience in pharmacy or healthcare industry preferred.
• Oncology sales experience is desirable but not required.
• Exceptional probing and consultative communication skills.
• Familiarity with oncology providers, drugs, clinics, and hospital communities.
• Understanding of oncology drug reimbursement, Managed Care, Medical Specialty, and PBM drug benefits.
• Self-motivated and results-driven.
• Strong communication, organizational, administrative, and office skills.
• Proficient in data entry, verbal and computer skills, and learning CRM software.
• Team player willing to accept organizational goals and work with minimal supervision.
• Ability to respond to inquiries or complaints from customers, employees, or management.
• Ability to work with mathematical concepts such as percentages, ratios, and proportions for practical solutions.