Inside Sales Representative

Blue Mantis; Boston (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

Blue Mantis is seeking an Inside Sales Representative to support the sales team in the Boston area. The role focuses on managing quotes, coordinating with vendors, renewals, and customer engagement throughout the sales lifecycle.

The ISR works closely with Account Executives, vendors, and internal teams in a fast-paced technology environment. A detail-oriented, organized candidate with strong communication skills and CRM experience will thrive.

Qualifications

• Excellent verbal and written communication skills.
• Prior ISR or tech support experience.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Able to work collaboratively as part of a sales team.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.

Responsibilities

• Partner with Account Executives to support new business, renewals, and expansion opportunities.
• Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
• Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
• Support deal registration, pricing approvals, and vendor programs as required.
• Work with technology vendors to obtain pricing, availability, and product information.
• Identify suitable product alternatives for discontinued or constrained items.
• Track lead times, supply chain constraints, and communicate updates to sales teams and customers.
• Communicate professionally with customers regarding quotes, renewals, licensing, and order status.
• Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment.

Skills

Excellent communication

ISR experience

Organizational skills

Customer service

Team collaboration

Multitasking

CRM proficiency

Education

BS degree in Business or technology

Tools

Salesforce

Microsoft Office

Job description

Inside Sales Representative - Boston MA Area

Department: Blue Mantis

Employment Type: Full Time

Location: Remote, Hybrid

The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction.

Key Responsibilities

• Partner with Account Executives to support new business, renewals, and expansion opportunities.
• Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
• Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
• Support deal registration, pricing approvals, and vendor programs as required.
• Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
• Identify suitable product alternatives for discontinued or constrained items
• Track lead times, supply chain constraints, and communicate updates to sales teams and customers
• Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
• Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment

Skills, Knowledge and Expertise

• Required
• Excellent verbal and written communication skills.
• Prior successful experience as an ISR or prior successful technology support experience.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Able to work collaboratively as part of a sales team.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.

Preferred

• BS Degree in Business or a technology-related field preferred
• Experience working with major technology vendors and distributors
• Understanding of deal registration, licensing, and subscription-based sales models
• Ability to interpret quotes, part numbers, SKUs, and pricing structures
• Collaborative mindset and desire to grow within a sales organization

Work Environment:

• Collaborative team environment with strong AE/ISR partnership
• Remote with some local office presence
• Occasional travel (approximately 15%)
• Exposure to leading technology solutions and vendors

Base Salary Range: $70,000 to $90,000

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.