Inside Sales Representative

Centrilogic; North Carolina; Remote; USD 50,000 - 80,000; Full time

Job summary

Centrilogic is seeking an Inside Sales Representative to manage, retain, and grow a defined book of 75–100 mid-market customers. The role emphasizes retention, renewals, and collaboration with customer success, technical resources, and marketing to drive measurable results.

You will engage virtually to conduct product demos, qualify opportunities, and coordinate with outside sales for expansion. Strong CRM and sales engagement tools are preferred, with a focus on revenue retention.

Qualifications

• 2+ years of B2B inside sales experience, preferably in MSP/VAR/SaaS environments.
• Strong understanding of IT services including cloud, managed infrastructure, security, and backup/disaster recovery.
• Comfortable conducting business virtually via video calls, phone, and email.
• Proficient with CRM systems (Salesforce, HubSpot, etc.) and sales engagement tools (SalesLoft).
• Excellent communication, organization, and consultative selling skills.
• Ability to translate technical concepts into business value for customers.

Responsibilities

• Manage a book of ~75–100 assigned mid-market customers.
• Monitor account health, renewal dates, usage trends, and customer satisfaction.
• Maintain accurate and timely forecasting, pipeline management, and activity tracking in Salesforce.
• Drive revenue retention through outreach to clients using managed services, cloud, cybersecurity, DRaaS/BaaS, and project services.

Skills

B2B Inside Sales

MSP/VAR/SaaS

CRM proficiency

Salesloft usage

Tools

Salesforce

HubSpot

SalesLoft

Job description

InsideSalesRepresentative

AboutCentrilogic

Centrilogic is a premier global provider of multi-cloud management, cloud-native application development solutions, data, and strategic end-to-end digital transformation services. Headquartered in Canada with regional headquarters in the US and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

RoleSummary

The Inside Sales Representative (ISR) will manage, retain, and grow a defined book of existing mid-market customers. This role is focused on retention, and renewals, working closely with customer success, technical resources, and marketing to deliver measurable results. When opportunity for expansion (upsell/cross-sell), this is forwarded to outside sales. You’ll be a proactive relationship builder, a consultative problem-solver, and a revenue retention based quota-carrying sales professional.

KeyResponsibilities

• Manage a book of ~75–100 assigned mid-market customers.
• Monitor account health, contract renewal dates, usage trends, and customer satisfaction.
• Maintainaccurateandtimelyforecasting,pipelinemanagement,andactivitytrackinginSalesforce.
• Drive revenue retention through consistent outreach to client base managing existing client’s managed services, cloud, cybersecurity, DRaaS/BaaS, and project services using SalesLoft.
• CollaboratewithCustomerSuccessandTechnicalPre-Salesteamstoidentifyandqualifynewopportunitieswithinaccounts.
• Execute monthly/quarterly campaigns aligned with business initiatives and customer IT priorities.
• Conduct virtual meetings, product demos, and solution briefings to influence buying decisions.
• Participate in QBRs (Quarterly Business Reviews) and build trusted advisor relationships with IT leaders.

Qualifications

• 2+yearsofB2Binsidesalesexperience,preferablyinanMSP,VAR,SaaS,ortechnologyservicesenvironment.
• Strong understanding of IT services including cloud, managed infrastructure, security, and backup/disaster recovery.
• Comfortableconductingbusinessvirtuallyviavideocalls,phone,andemail.
• Proficient with CRM systems (Salesforce, HubSpot, etc.) and sales engagement tools (SalesLoft).
• Excellent communication, organization, and consultative selling skills.
• Ability to understand technical concepts and translate them into business value for customers.

Preferred

• Experience selling to IT decision-makers (CIOs, IT Managers, System Admins) in the mid-market space.
• Familiarity with Microsoft 365, Azure, VMware, Veeam, Zerto, or similar technologies.

Compensation&Benefits

• Competitive base salary + uncapped commission (OTE range depends on experience)
• Fullmedical,dental,andvisionbenefits
• Paidtimeoffandholidays
• Career growth path into field sales, customer success, or leadership

WhyJoinUs?

• Growing company with a strong existing customer base and high customer retention
• Opportunitytodriverealimpactwithinanentrepreneurialsalesculture
• Access to top-tier technical resources and modern sales enablement tools
• A supportive and collaborative team environment