Inside Sales Representative

Redmont Talent Partners; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly bonuses

Job summary

Redmont Talent Partners is seeking an Inside Sales Rep for a metal supplier in Birmingham, AL. You will cultivate and manage customer accounts, promote products, and drive sales from remote and in-person channels.

The role emphasizes relationship building, lead development, and responsive customer service to maximize opportunities and retention. The position offers monthly bonuses and a path to grow with a team focused on industry knowledge, product features, and customer satisfaction.

Qualifications

• 1–2 years of relevant sales, customer service, or related experience.
• Strong knowledge of sales principles, customer service, and product promotion.
• Familiarity with metals industry or B2B sales is a plus.
• Ability to present information clearly and respond to questions from managers and customers.

Responsibilities

• Maintain, develop, and grow customer accounts via face-to-face and virtual communication.
• Serve as primary contact for customers and address issues within assigned base.
• Generate new business and drive repeat business by ensuring customer satisfaction.
• Negotiate pricing and agreements following guidelines and approvals.
• Coordinate with operations to execute accepted agreements and monitor terms.
• Educate customers on value-added services and monitor satisfaction.

Skills

Lead generation

Customer relationships

Communication skills

Negotiation

Multi-tasking

Microsoft Office

Tools

Microsoft Office Suite

Job description

Redmont Talent Partners is working with a metal supplier in Birmingham,AL who is looking to add an Inside Sales Rep to the team. This job is in the Inside Sales job family (Department), which covers positions the duties of which are to perform or supervise work involved in promoting and maintaining sales by originating and developing leads and performing sales remotely, over the phone or email. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis, and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of the company products. If you enjoy a team environment, are not afraid to be proactive , have a hunger for sales, and are looking for a job with monthly bonuses, this could be a good fit for you!

Job Function

• Responsible for maintenance, development, and growth of new and established customer accounts by means of face to face and virtual communication, entertainment, and office work.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generates new business and drives repeat business by ensuring customer satisfaction.
• Schedules and completes limited visits to assigned customer accounts.
• Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educates customer about additional value add services such to ensure their goals are better met.
• Assists with inventory management and developing inventory levels based on current market forecasts.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers' questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
• Follows up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Develops vendor database for buyout opportunities. Buyouts defined as products that are standard items and those that do not have corresponding price pages.
• Responsible for adhering to safety processes and protocols.

Required Skills

• Minimum of 1-2 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
• Previous experience in sales, customer service, or other related field preferred.
• Knowledge of principles and methods for showing, promoting, and selling products or services required.
• Knowledge of principles and processes for providing customer service required.
• Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
• Knowledge of company product(s) and their uses required.
• Knowledge of the metals industry required.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the public required.
• Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
• Strong analytical and problem-solving skills required.
• Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situations required.
• Ability to make independent, sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
• Ability to initiate and maintain cooperative relationships with co-workers and customers required.
• Strong computer proficiency and working knowledge of Microsoft applications required.

Redmont Talent Partners is a subsidiary Redmont Capital, a Birmingham, Alabama–based investment bank. We focus on partnering with companies that offer exceptional opportunities and strong, people-first cultures—primarily within small to mid-sized organizations.We go beyond simply filling roles; we’re committed to building lasting careers and meaningful partnerships.