Inside Sales Representative

Kelly; Biddeford (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Kelly in Biddeford, ME is seeking an Inside Sales Representative to support legacy accounts and growth in a manufacturing environment. You will process orders, manage ERP transactions, and provide timely order confirmations and delivery updates to customers.

You will coordinate domestic and international shipping, liaise with freight forwarders, and assist RFQ management while contributing to sales reporting and team planning. Strong communication and organizational skills are essential.

Qualifications

• Associate degree in business, supply chain management, or related field, or equivalent experience.
• 2–3 years’ inside sales or related experience in manufacturing/B2B setting.
• Proficient with Microsoft Office and ERP systems (Microsoft Dynamics AX).
• Excellent verbal and written communication with a customer focus.
• Strong organizational skills and attention to detail.
• Proficient math for estimating and pricing.
• Capable of working independently and in teams.
• Experience with international shipping preferred.

Responsibilities

• Manage legacy customer accounts and maintain active relationships.
• Process customer purchase orders and related transactions in ERP system.
• Provide order confirmations, lead times, and delivery updates to customers.
• Coordinate domestic and international shipping logistics and carrier management.
• Liaise with freight forwarders, customs brokers, and internal stakeholders to ensure on-time deliveries.
• Support RFQ management and prepare quotations for specialized products.
• Provide administrative support and generate sales reports.
• Assist in production meetings and planning sessions.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Team collaboration

Education

Associate degree in business or related field

High school diploma / GED + 3+ years experience

Tools

Microsoft Dynamics AX

Microsoft Office

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for an Inside Sales Representative to work at a cutting-edge manufacturing industry leader in Biddeford, ME. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Why you should apply to be Inside Sales Representative:

• Competitive salary and stable weekday schedule.
• Work with an innovative manufacturing leader in a dynamic, growth-focused industry.
• Opportunity to develop professionally within a supportive team environment.
• Play a key role in supporting customer relationships and sales operations.
• Gain hands-on experience with ERP systems, logistics coordination, and international shipping.

What’s a typical day as Inside Sales Representative? You’ll be:

• Managing legacy customer accounts, maintaining active relationships, and proactively communicating order status and delivery schedules.
• Processing customer purchase orders, entering and updating sales orders, RMAs, and related transactions in Microsoft Dynamics AX ERP system.
• Providing order confirmations, lead times, and delivery status updates to customers via phone and email.
• Coordinating domestic and international shipping logistics, including carrier selection, account management, and delivery tracking.
• Liaising with freight forwarders, customs brokers, and internal stakeholders to ensure on-time deliveries.
• Supporting RFQ (Request for Quote) management and preparing quotations for specialized products.
• Providing administrative support to the sales team, generating sales reports, and updating sales-related records.
• Assisting in production meetings, quote meetings, and internal planning sessions.
• Helping with AR collections and supporting the drafting/editing of sales procedures and documentation.

This job might be an outstanding fit if you:

• Have an associate degree in business, supply chain management, or related field – or equivalent experience (high school diploma/GED with 3+ years relevant experience considered).
• Bring 2–3 years’ experience in inside sales, customer service, order management, or administrative support (preferably in a manufacturing/B2B setting).
• Are proficient with Microsoft Office Suite (Word, Excel, Outlook) and ERP systems (Microsoft Dynamics AX or similar).
• Possess excellent verbal and written communication skills with a professional, customer-oriented demeanor.
• Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Have proficient math skills for estimating, pricing, and reconciliation.
• Thrive working both independently and collaboratively across teams.
• (Preferred) Have experience with international shipping, export compliance, CRM platforms, or quoting software.