Inside Sales Representative

Smithsgroup2; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Smithsgroup2 is seeking an Inside Sales Representative to deliver high standards of internal sales execution and provide mentorship across sales, engineering, and commercial teams. The role focuses on recognizing cross-sell and up-sell opportunities, coordinating with ERP systems, and ensuring timely order processing.

This on-site position in Baton Rouge requires strong customer service experience, effective communication, and ability to work in a team environment.

Qualifications

• High school diploma or equivalent required.
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience.
• Effective interpersonal and communication skills both verbal and written.
• Multi-channel communication: experience via team, phone and email.
• Data entry: accurately entering customer orders.
• Self-starter with minimal supervision.
• Computer literate with MS Office and ERP systems.
• Experience with a diverse group and global company is a plus.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Capable to fulfil the entry level Internal Sales role to a high and consistent standard.
• Provides training and onboarding support for new entry level Internal Sales.
• Coordinates discount approvals using the DOA process.
• Develops skills to identify cross-sell and up-sell opportunities.
• Generates iprojects as the communication tool between Engineering, Sales and Aftermarkets.
• Responds to orders and amends them in the ERP system with customer feedback.
• Conducts contract review on standard Aftermarket and First Fit orders.
• Keeps the external salesperson informed regarding customer activities.
• Supports RMA, CMR and DMR requests and root cause investigations.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

MS Office

ERP systems

Data entry

Multi-channel communication

Teamwork

Self-motivated

Education

Associates degree

5 years relevant experience

Tools

MS Office suite

ERP systems

Job description

The Inside Sales Representative consistently deliver high standards of internal sales execution while providing advanced support, mentorship, and coordination across sales, engineering, and commercial teams. This role contributes to revenue growth through cross-sell and up-sell opportunity identification.

Responsibilities

• Capable to fulfil the entry level Internal Sales role to a high and consistent standard
• Provides training and support for onboarding new entry level Internal Sales managing the completion of the skills matrix
• Coordinates discount approvals using the DOA process for discount approvals
• Develops skills to identify opportunities for cross-sell product or up-sell applications based on Customer requirements.
• Generates iprojects using these systems as the communication tool between Engineering and Sales and Aftermarkets on every product
• Responds to request from the Orderbook management team to amend orders on the ERP system and provides the appropriate feedback to the customer
• Conducts contract review on both standard Aftermarket and First Fit orders in accordance with Contract review policies
• Keeps the external salesperson informed regarding their customers activities
• Supports RMA, CMR (credit) and DMR (debit) requests and underlying root cause investigations.

Qualifications

• High school diploma or equivalent required.
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience.
• Effective interpersonal and communication skills both verbal and written.
• Multi-channel communication: experience in communicating with customers through various channels such as team, phone and email.
• Data entry skills - accurately entering customer orders
• Self-starter and highly motivated to achieve results with minimal direct supervision.
• Computer literate with good working knowledge of MS Office suite and ERP systems.
• Experience working with a diverse group and a global company is a plus.
• Ability to work effectively in a team-oriented environment.

This position is an on-site role and is not eligible for remote or hybrid work arrangements. The candidate must be able to report to the assigned work location five days per week and maintain reliable transportation to ensure consistent attendance and punctuality.

Job grade and compensation will be determined based on qualifications and relevant experience

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.