Inside Sales Representative

Right Choice Resources; Batavia (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Ongoing training and development

Job summary

Right Choice Resources in Batavia, IL is seeking an inside sales representative to join a growing team. This role focuses on warm, inbound inquiries rather than cold calling, nurturing existing accounts from first contact to order completion.

You will build trusted relationships, understand customer needs, and present tailored solutions. The position offers stable growth, a collaborative culture, and potential commissions based on performance.

Qualifications

• 2+ years in inside sales or B2B/customer-facing sales.
• Strong relationship-building and consultative selling skills.
• Proven ability to manage a sales pipeline and close deals.
• Experience using CRM or ERP software.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Manage a steady flow of warm inbound leads and inquiries.
• Build long-term relationships with new and existing customers.
• Understand customer needs and recommend solutions.
• Present product options based on goals and budget.
• Follow up on quotes and open opportunities to maximize conversion.
• Identify upsell and cross-sell opportunities.
• Handle objections and guide customers through the buying process.
• Deliver exceptional customer service before, during, and after sale.
• Communicate with customers by phone and email promptly.

Skills

Relationship-building

Consultative selling

Pipeline management

Close deals

CRM/ERP experience

Verbal communication

Written communication

Time management

Multitasking

MS Office

Education

Bachelor's degree or coursework

High school diploma or equivalent

Tools

CRM software

ERP software

Microsoft Office

Job description

Location: On-site in Batavia, IL, with the potential to work remotely one day per week after training

About the Company

Our client is a well-established manufacturer headquartered in Batavia, Illinois, with more than 50 years of success serving government, education, commercial, and institutional customers throughout North America.

The company designs and manufactures high-quality products used in public spaces, facilities, and infrastructure projects, earning a reputation for exceptional customer service, reliable products, and long-term customer relationships.

Known for its collaborative culture and employee tenure, the company continues to grow through innovation, outstanding service, and a commitment to helping customers find the right solutions for their needs.

Position Summary

We're looking for a relationship-driven Inside Sales Representative to join a growing sales team.

Unlike many inside sales positions, this role is centered around warm, inbound opportunities rather than heavy cold calling. You'll work with customers who are already interested in the company's products by responding to inbound inquiries, following up on quotes, managing repeat business, and nurturing existing accounts to maximize sales opportunities.

Success in this role comes from building trust, understanding customer needs, recommending the right solutions, and delivering an outstanding customer experience from the initial inquiry through order completion.

If you enjoy consultative selling, relationship building, and helping customers solve problems, this is an outstanding opportunity to join a stable and growing organization.

Responsibilities

• Manage a steady flow of warm, inbound leads and customer inquiries.
• Build long-term relationships with new and existing customers.
• Understand customer needs and recommend the most appropriate solutions.
• Present "good, better, best" product options based on customer goals and budget.
• Follow up on quotes and open opportunities to maximize conversion rates.
• Identify opportunities to upsell and cross-sell additional products.
• Handle objections professionally and guide customers through the buying process.
• Deliver exceptional customer service before, during, and after every sale.
• Communicate with customers by phone and email in a timely and professional manner.

Account & Order Management

• Prepare accurate quotes, shipping estimates, and customer proposals.
• Process customer orders accurately from beginning to completion.
• Maintain customer records and sales opportunities within the company's CRM and ERP systems.
• Manage multiple priorities while maintaining excellent attention to detail.
• Execute follow-up campaigns on existing opportunities and inactive customers.
• Develop a thorough understanding of the company's products and solutions.
• Stay current on product updates, promotions, and pricing.
• Work closely with customer service, operations, and leadership to provide an outstanding customer experience.
• Share customer feedback and market insights with internal teams.
• Consistently achieve individual sales goals while contributing to overall team success.

Requirements

• 2+ years of inside sales, B2B sales, account management, or customer-facing sales experience.
• Strong relationship-building and consultative selling skills.
• Proven ability to manage a sales pipeline and close business.
• Experience using CRM or ERP software.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• High school diploma or equivalent.

Preferred Qualifications

• Experience selling to government, education, commercial, or institutional customers.
• Experience working with NetSuite or another ERP/CRM platform.
• Experience with solution-based or consultative sales.
• Bachelor's degree or additional business coursework.

Compensation

• Base salary: $40,000 to $55,000, with flexibility for exceptional candidates.
• First-year commission earnings typically range from $10,000 to $25,000, depending on experience and performance.
• Uncapped earning potential as you continue to grow your customer base.
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Ongoing training and professional development
• Opportunity to work with an established company known for its collaborative culture and long-term employee success

Why Join Our Client?

• Work primarily with warm, inbound opportunities rather than spending your day cold calling.
• Join a stable manufacturer with more than 50 years of success.
• Build long-term relationships with loyal customers across a variety of industries.
• Be part of a collaborative team that values customer service, integrity, and continuous improvement.
• Enjoy opportunities for professional growth while helping customers solve meaningful challenges.