Inside Sales Representative

Constellation Energy Corp.; Baltimore (MD); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Employee stock purchase program

Medical, dental and vision benefits

Disability insurance

Life insurance

Paid time off

Job summary

Constellation Energy Corp. is seeking Inside Sales representatives to drive customer acquisition in a fast-paced call center, with a primary focus on Residential Water Heaters (Gas/Electric) and IAQ products. NO COLD CALLING.

You will diagnose customer needs, present solutions, and close sales while handling order processing, warranties, and installations. The ideal candidate has a high school diploma, strong Microsoft Office skills, and 5 years of sales or customer-service experience.

Qualifications

• High school diploma or GED with 5 years of related experience.
• Proficient in Microsoft Office Suite.
• Hands-on experience in sales and delivering excellent customer experience.
• Ability to thrive in a fast-paced call center environment.
• Clear and effective written and verbal communication.
• Ability to work independently and multitask.
• Flexible hours including nights and weekends.
• Ability to work with cross-functional teams.

Responsibilities

• Sell home comfort products and services via call center channels.
• Process sales orders, extended warranties, credits, exchanges and coordinate installation.
• Schedule installation of water heaters and IAQ products.
• Follow up with customers and solicit feedback.
• Stay updated on water heater and IAQ products and pricing.
• Collaborate with team to improve value selling.
• Attend training sessions on product, sales, and service.

Skills

Customer service

Sales experience

MS Office

Communication skills

Time management

Teamwork

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $45,717 to $50,797, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

In a call center environment, our Inside Sales representatives focus on customer acquisition through company issued opportunities. NO COLD CALLING. Our Inside Sales representatives work in a fast-paced environment where we work with potential customers to diagnose their problems and offer solutions. Qualifying and closing the sale of our suite of Home Comfort products with primary focus on Residential Water Heaters (Gas/Electric) along with IAQ (Indoor Air Quality) products. Must be energetic, well-spoken and eager to close sales.

Primary Duties and Accountabilities

• Professional call center environment with structured starting times
• Verbally describes, promotes and sells home comfort products and services (water heaters, duct cleaning, humidifiers, air cleaners, extended warranties and other related services.)
• Recommends suitable home comfort products and services explaining important features, functions, benefits and cost / benefit relationships.
• Processes sales orders, extended warranties, credits, exchanges and coordinates sales and installation / service.
• Coordinates and schedules installation of water heaters and IAQ products
• Acknowledges customers' purchase (follow up call, thank you note, etc.) and customer survey.
• Keeps abreast of latest water heater and indoor air quality products by studying spec sheets, manufacturer literature or professional publications.
• Maintains an acute awareness of competition for feedback to management and to enhance "value" selling
• Maintains current Constellation Home comfort product and pricing. Attends product, sales and customer service training sessions on an ongoing basis.
• Makes outbound re-hash calls to customers who have inquired about our products & services

Minimum Qualifications

• High school diploma/GED or equivalent with 5 years of related experience
• Proficient in Microsoft Office Suite
• Hands on experience in sales and an ability to deliver excellent customer experience
• Demonstrated ability to thrive in a fast-paced, professional call center environment
• Demonstrated ability to communicate clearly and effectively, both orally and in writing
• Ability to work independently and handle multiple tasks accurately
• Ability to work flexible, sometimes extended hours, including nights and weekends
• Ability to work with cross functional teams

Preferred Qualifications

• Knowledge of Constellation Home products and services
• Experience in retail, home services, and/or phone-based sales
• Knowledge of Microsoft Dynamics 365