Inside Sales Representative

Constellation; Baltimore (MD); On-site; USD 46,000 - 51,000; Full time

Job summary

Constellation is seeking an Inside Sales representative in Baltimore to drive customer acquisition without cold calling. You will diagnose customer needs and offer Home Comfort solutions including water heaters and IAQ products.

This fast-paced role requires energy, clear communication, and the ability to close sales in a call center environment. The position requires a high school diploma with 5 years of sales experience, proficiency in Microsoft Office, and the ability to work flexible hours

Qualifications

• High school diploma/GED with 5 years related experience.
• Proficient in Microsoft Office Suite.
• Hands-on experience in sales and delivering excellent customer experience.
• Thrives in a fast-paced call center environment.
• Clear and effective communication, both oral and written.
• Flexibility to work extended hours including nights and weekends.

Responsibilities

• Describe, promote and sell home comfort products and services.
• Process sales orders, extended warranties, credits, exchanges and coordinate installation/service.
• Coordinate and schedule installation of water heaters and IAQ products.
• Acknowledge customers' purchase and follow up with calls or notes.
• Maintain knowledge of products and pricing; attend training sessions.

Skills

Sales experience

Customer service

Call center

Communication skills

Education

High school diploma/GED

Tools

Microsoft Office Suite

Microsoft Dynamics 365

Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $45,717 to $50,797 , varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

In a call center environment, our Inside Sales representatives focus on customer acquisition through company issued opportunities. NO COLD CALLING. Our Inside Sales representatives work in a fast-paced environment where we work with potential customers to diagnose their problems and offer solutions. Qualifying and closing the sale of our suite of Home Comfort products with primary focus on Residential Water Heaters (Gas/Electric) along with IAQ (Indoor Air Quality) products. Must be energetic, well-spoken and eager to close sales.

Primary Duties and Accountabilities

• Professional call center environment with structured starting times
• Verbally describes, promotes and sells home comfort products and services (water heaters, duct cleaning, humidifiers, air cleaners, extended warranties and other related services.)
• Recommends suitable home comfort products and services explaining important features, functions, benefits and cost / benefit relationships.
• Processes sales orders, extended warranties, credits, exchanges and coordinates sales and installation / service.
• Coordinates and schedules installation of water heaters and IAQ products
• Acknowledges customers' purchase (follow up call, thank you note, etc.) and customer survey.
• Keeps abreast of latest water heater and indoor air quality products by studying spec sheets, manufacturer literature or professional publications.
• Maintains an acute awareness of competition for feedback to management and to enhance "value" selling
• Maintains current Constellation Home comfort product and pricing. Attends product, sales and customer service training sessions on an ongoing basis.
• Makes outbound re-hash calls to customers who have inquired about our products & services

Minimum Qualifications

• High school diploma/GED or equivalent with 5 years of related experience
• Proficient in Microsoft Office Suite
• Hands on experience in sales and an ability to deliver excellent customer experience
• Demonstrated ability to thrive in a fast-paced, professional call center environment
• Demonstrated ability to communicate clearly and effectively, both orally and in writing
• Ability to work independently and handle multiple tasks accurately
• Ability to work flexible, sometimes extended hours, including nights and weekends
• Ability to work with cross functional teams

Preferred Qualifications

• Knowledge of Constellation Home products and services
• Experience in retail, home services, and/or phone-based sales
• Knowledge of Microsoft Dynamics 365

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.