Inside Sales Representative

Citadel Access Solutions; Anaheim (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Citadel Access Solutions is seeking an Inside Sales Representative based in Anaheim, California. This role is responsible for driving revenue growth by managing inbound inquiries, generating quotes, and supporting customers with service and maintenance needs related to commercial gates, doors, and access control systems. Candidates should have at least 2 years of inside sales or customer service experience, preferably in the construction or service industry. Proficiency in CRM systems and Microsoft Office is also required, along with strong communication and organizational skills.

Qualifications

• 2+ years of inside sales, customer service, or estimating experience in the construction or service industry.
• Experience in commercial doors, gates, access control, or related trades is a strong plus.
• Ability to read basic plans and specifications or understand technical scopes is preferred.

Responsibilities

• Manage inbound calls, emails, and online inquiries for service and project requests.
• Prepare accurate quotes for service, repairs, and maintenance agreements.
• Manage existing customer accounts and identify upsell opportunities.

Skills

Inside sales experience

Customer service skills

Communication skills

Organizational skills

CRM proficiency

Tools

Microsoft Office

CRM systems

Job description

Overview

The Inside Sales Representative is responsible for driving revenue growth by managing inbound inquiries, generating quotes, and supporting customers with service, maintenance, retrofit, and new construction needs related to commercial gates, doors, and access control systems. This role works closely with service, estimating, and operations teams to ensure timely, accurate proposals and a high level of customer satisfaction.

Key Responsibilities

• Respond to inbound calls, emails, and online inquiries for service and project requests
• Qualify customer needs and recommend appropriate solutions
• Build and maintain strong relationships with contractors, property managers, and end users
• Follow up on leads, proposals, and open opportunities to close sales

Estimating & Quoting

• Prepare accurate quotes for service, repairs, maintenance agreements, retrofits, and small projects
• Review plans, specs, and customer requirements for bid opportunities
• Coordinate with field technicians and estimators for scope verification and pricing
• Ensure proposals are submitted timely and professionally

Account Management

• Manage existing customer accounts and identify upsell/cross-sell opportunities
• Promote preventative maintenance agreements and long-term service contracts
• Maintain regular communication with key customers to drive repeat business

Coordination & Support

• Work closely with dispatch, service, and installation teams to ensure smooth job execution
• Communicate job scope, timelines, and customer expectations internally
• Assist with scheduling and project handoffs as needed

CRM & Administrative

• Maintain accurate records of leads, opportunities, and customer interactions in CRM
• Track sales activity, pipeline, and forecast updates
• Assist with reporting and sales performance metrics

Qualifications

• 2+ years of inside sales, customer service, or estimating experience (construction or service industry preferred)
• Experience in commercial doors, gates, access control, or related trades is a strong plus
• Ability to read basic plans, specs, or understand technical scopes is preferred
• Strong communication, organization, and follow-up skills
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word)