Inside Sales Representative

CVI Infrared Optics; Albuquerque (NM); On-site; USD 45,000 - 68,000; Full time

Job summary

IDEX is seeking an Inside Sales Representative to act as the primary commercial contact for assigned customers, driving orders from quote to cash while coordinating with Commercial Account Managers and multiple internal teams.

You will own quotations, order management, customer communications, and forecasting support to ensure on-time delivery and high customer satisfaction. This role requires a customer-first mindset and collaboration across departments.

Qualifications

• Bachelor's degree preferred; equivalent education and experience considered.
• 2–5 years in inside sales, customer service, or order management.
• Experience in manufacturing and technical products preferred.
• Experience with ERP/CRM systems required; JD Edwards experience preferred.
• Experience supporting domestic and international customers.

Responsibilities

• Serve as the primary inside sales contact for assigned customer accounts.
• Manage requests throughout the quote-to-cash lifecycle.
• Prepare accurate quotations per pricing strategy and policies.
• Process purchase orders accurately and acknowledge orders promptly.
• Maintain timely order acknowledgements and monitor backlog.
• Coordinate with Engineering, Operations, Planning, Quality, and Supply Chain.

Skills

Customer service

Communication

Cross-functional collaboration

Organization & time mgmt

Prioritization

Attention to detail

Analytical problem-solving

ERP/CRM systems

Process improvement

Independent work

Education

Bachelor's degree in Business/Engineering/Supply Chain

Tools

JD Edwards (ERP)

CRM systems

Microsoft Office

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

About The Role

The Inside Sales Representative serves as the primary day-to-day commercial contact for assigned customers and is responsible for executing customer support throughout the entire quote-to-cash process. This role partners closely with Commercial Account Managers, Operations, Engineering, Supply Chain, and Finance to ensure customer requirements are met while delivering an exceptional customer experience.

The Inside Sales Representative owns quotations, order management, customer communication, forecasting support, and issue resolution for assigned accounts. This position plays a critical role in driving customer satisfaction, improving operational execution, and ensuring customer commitments are fulfilled accurately and on time.

The position enables Commercial Account Managers to focus on strategic customer growth while ensuring seamless execution of daily commercial activities.

Key Responsibilities

• Serve as the primary inside sales contact for assigned customer accounts.
• Manage customer requests throughout the quote-to-cash lifecycle.
• Prepare accurate quotations in accordance with pricing strategy, contractual requirements, and company policies.
• Process customer purchase orders accurately and ensure timely order acknowledgement.
• Maintain a target of acknowledging new customer orders within three business days.
• Coordinate with Engineering, Operations, Planning, Quality, and Supply Chain to ensure customer commitments are achieved.
• Communicate order status, delivery updates, risks, and changes proactively to customers.
• Monitor customer backlog and open orders to ensure timely execution.
• Support Commercial Account Managers by preparing quotations, customer reports, pricing updates, and account information.
• Assist with customer forecasting activities by maintaining accurate demand and order information.
• Resolve routine customer issues while escalating complex commercial or operational concerns when appropriate.
• Ensure customer master data, pricing, and ERP information remain accurate.
• Maintain CRM and ERP systems with accurate customer, quotation, and order information.
• Support new product introductions and engineering change activities affecting customers.
• Participate in continuous improvement initiatives that improve workflow, responsiveness, and customer satisfaction.
• Identify recurring customer issues and recommend process improvements.
• Ensure compliance with pricing requirements, contractual obligations, quality systems, and applicable ITAR/EAR regulations.
• Perform other duties as assigned.

Education And Experience

• Bachelor's degree in Business, Engineering, Supply Chain, or related field preferred; equivalent education and experience will be considered.
• 2–5 years of experience in inside sales, customer service, commercial operations, or order management.
• Experience in a manufacturing environment preferred.
• Experience supporting technical or engineered products preferred.
• Experience using ERP and CRM systems required; JD Edwards experience preferred.
• Experience supporting domestic and international customers preferred.

Knowledge, Skills, And Abilities

• Excellent customer service skills with a strong customer-first mindset.
• Strong communication skills, both verbal and written.
• Ability to build collaborative relationships across multiple departments.
• Strong organizational and time management skills.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Excellent attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.
• Ability to balance customer needs with operational capabilities.
• Working knowledge of Microsoft Office, ERP, and CRM systems.
• Ability to identify opportunities for continuous process improvement.
• Self-motivated with the ability to work independently while contributing to a team environment.

Working Conditions & Physical Demands

• Work is primarily performed in an office environment, with occasional interaction across manufacturing, warehouse, and cleanroom areas.
• Prolonged periods of sitting and working at a computer.
• Frequent use of computers, phones, and other standard office equipment.
• Occasional lifting of up to 25 pounds.
• Must comply with all required safety, PPE, and cleanroom protocols when entering production areas.
• Occasional travel to customer locations, industry events, and other company sites as required.

Additional Requirement

• Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family:

Sales

Business Unit:

CVI